• Job Description

  Req#: REF242Y

  Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

  At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

  We are looking for an experienced Sales Operations leader with a focus on Sales Enablement, Commercial Reporting and Analytics, Customer Experience, and Training with the aim to drive growth and support for the commercial team execution. The Global Head of Sales Operations and Enablement will lead their team in managing sales performance using a variety of solutions, tools, and techniques to create efficacies and uncover opportunities for operations improvements across all departments. This role will focus on using data and insights, budgeting, Salesforce CRM, market analysis, compensation, and other performance measures to ensure effectiveness. The goal of the position is to leverage sales enablement tools and use analytics/analysis to provide optimal direction to the business to drive greater customer, revenue, and commercial outcomes while optimizing costs. As a member of the senior leadership team in North America, this position will also effectively work with key commercial functions, be accountable for supporting internal and external customers, and for exceeding sales and marketing objectives by improving profitability and sales growth while driving customer engagement. Note, while this role is based in North America, this position will be responsible for optimizing sales results and efficiencies in North America, Europe, and Asia Pacific

  OFX NA has offices across North America with the largest offices in Toronto, Edmonton, and San Francisco. OFX’s head office is in Sydney, Australia.

  OFX supports a hybrid working arrangement (working remotely is highly supported however this role will be required to be available to work from the local office as required i.e. a minimum of once per week or as needed to meet the needs of the client group. Ability to travel on occasion (i.e. 1-2 times annually) within NA is required.

  What you do

  • Responsible to develop and maintain key operational reports to monitor and manage the daily commercial operations.
  • Build long-term strategies and needs to ensure that the previous work process is aligned and based on it so that the required revenue target is met on time.
  • Liaise with different departments of the organization (Marketing, Product, Compliance etc.) to achieve growth and minimum cost
  • Sales Performance Optimization – including Salesforce utilization and effectiveness, other sales tech solutions, call recording and analytics, and AI and ML integrations
  • Sales Capacity Management, Resource & Channel Optimization– provide direction to Sales leadership on accounts, channels, trading, volume, and products and services
  • Manage and optimize administrative tasks linked to customers, trading, payments, and products and services to reduce cost, improve productivity, and increase customer satisfaction.
  • Maintain transparency with reporting managers and process managers to effectively work through any operational challenges
  • Forecast future demands to achieve targets (on time along and by satisfying the demands of key stakeholders).
  • Analyze and forecast factual databases for its teammates utilizing your strong understanding of different sales and CRM tools.
  • Compensation Commissions & Bonuses – ongoing support to ensure execution and strategic input into the ongoing strategy for sales remuneration and compensation and commissions.
  • Lead Management - Responsible for lead distribution amongst Business developers and Traders and ensuring optimal pipeline management. Includes serving territories and Branch strategy.
  • Pricing Oversite – across all products and services – optimizing value for OFX matched to risk and market need and competition.
  • Competitive Analysis and Market sizing including product penetration analysis
  • Responsible for tracking and reporting the cost of acquisition for new clients and the cost of retention for existing clients.
  • As a member of the Senor Leadership team, contribute to the strategy of North America.
  • Manage, coach, and develop direct reports.

  What you bring:

  • 10+ years of experience in Sales, Marketing, Customers Experience, and Data Science in fast-paced growth companies
  • 5+ years of experience managing sales operations
  • 5+ years of experience in CRM strategy and analytics
  • Previous experience in financial service is an asset
  • Outstanding communication and relationship-building skills
  • Experience working globally is an asset.
  • Proficient in MS Office - Word and Excel.
  • Proven ability to deliver results within required deadlines.

  Qualifications, Knowledge, Skills & Experience

  • Related university/college degree or equivalent experience
  • Strong advanced forecasting, reporting, and analytics skills
  • Minimum of 5-10 years of leader/sales experience in FX, payments, financial services, and/or eCommerce.
  • Proficient in all Microsoft Office programs.
  • Strong attention to detail and lateral thinking skills.
  • Excellent written and verbal communication skills including the ability to communicate technical details
  • High levels of self-motivation and desire for self-improvement.

  What we offer

  OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done.

  • We offer four (4) weeks of vacation a year, no questions asked, and we encourage you to use them! Most importantly, we offer the right candidate an opportunity to join our very unique and exciting business that’s shaping the future of International Money Transfers.
  • An excellent place to grow your career! We are excited about our growth plans, and the corresponding professional growth opportunities for you!
  • Birthday and volunteer days, and a generous global parental leave policy... We want to make sure you have the right balance in your life.
  • Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better together
  • Bring your big ideas. We're here to listen and we value your insights and contributions, because pushing boundaries is a core value here
  • Feel welcome. We believe personal diversity drives future-focused innovation. We're looking for outliers, game-changers and bridge-builders, but don't just take our word for it, apply now, and come check it out for yourself

  What it's like working at OFX

  We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

  We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

  • Always keep learning: we offer LinkedIn learning programs, which all OFXers have access to, and we continue to evolve our learning and development programs.
  • Giving back: we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, that OFXers can use together or individually
  • We promote an environment of reward and recognition: OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards
  • Our Good Vibes employee-led committees organize events to keep our employees engaged inside and outside the office. Our team wants you to feel welcome!

  At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.
  
  We encourage you to apply if this role aligns with your career aspirations.

  At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.
  
  We encourage you to apply if this role aligns with your career aspirations.

• About the company

  OFX, previously known as OzForex is an Australian online foreign exchange and payments company with headquarters in Sydney.

Notice