• Job Description

  Req#: 17159

  Global Operations Consultant

  Do you have strong analytical skills and a customer-centric mindset? Do you want to play a vital role in supporting Pandoras Global Omni Operations transformation journey to deliver a reliable, convenient and world class OMNI fulfilment and customer experience? If so, we have the perfect opportunity for you!

  We are seeking a Global OMNI Operations Consultant who wants to play a vital role in delivering our OMNI Operations Strategy, supporting the Pandora Phoenix Strategy.

  At the heart of our operational process, the Global OMNI Operations Consultant is a key contributor to the overall Pandora Phoenix Strategy focused on growth, customer centricity, omni-channel and agility. The role will be driving collaboration across business units, ensuring right prioritization and implementation of transformative operations initiatives in close collaboration with Regional Operations, Digital Operations and Digital & Technology (D&T). Moreover, this role is a proponent for continuous improvement and echoes global standards through best practices within all parts of Pandora operations, encompassing logistics, planning, customer care, and beyond.

  The key accountabilities for this role includes:

  • Supports Global OMNI Operations Manager with driving “Cross Regional Best Practice Teams” (BP Teams)

  • OMNI Operations “super user” of Elevate (B2C data analytics tool) including steering new requirements for reporting as well as governance around existing reporting, to support OMNI Operations

  • Support the facilitation of “Peak Readiness” across regions, operations functions and other functions (i.e. Digital Operations, D&T)

  • Maintain effective working relationships with other key functions

  • Support on ad hoc requests from within operations as well as from other functions i.e. analysis of data, guidance on operations feasibility etc.

  Analytical, quick footed and focused on delivery

  At Pandora, we dream, dare, care, and deliver. To match our values, we are looking for someone who is humble by nature, hungry for change and improvement and motivated to be part of a great team. You have an exceptional cross value chain business understanding (retail, distribution and manufacturing), and a strong analytic and problem-solving toolbox. Your ability to understand business processes and system is key, as well as your ability to collaborate cross-functionally and communicate effectively with various parts of the business. You have excellent project management skills including workshop facilitation, and you are people smart and enjoy building your own network of contacts and stakeholders.

  Furthermore, we hope you have or can demonstrate:

  • First experience from operations/logistics/warehousing

  • Good understanding of processes and standards

  • Experience with operations on a on a global/HQ level a plus

  • Good understanding of system flows vs physical flows is a plus

  • Proficiency with Microsoft Office, especially Excel and PowerPoint

  • Lean and Six Sigma a plus

  • Proactive approach/mindset and quick to adapt to new directions

  • A highly collaborative and approachable attitude, and a continuous improvement mindset

  Additional information

  Global Career Band 5

  Reporting to: Director, Global OMNI Operations Excellence

  This position is a 12 month-fixed term maternity cover

  Some traveling will be required

  Did we get your attention?

  We hope you got all your questions answered and feel confident applying for this position, however, if you have more questions regarding the position, please contact:

  Niclas Jeppesen

  Global Recruiter

  NIJEP@Pandora.net

  If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

  We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

  Icing on the cake

  You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

  About Pandora
  Pandora is the world's largest jewelry brand. The company designs, manufactures and markets hand-finished jewelry made from high-quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries through 6,500 points of sale, including more than 2,500 concept stores.

  Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand. Pandora is committed to leadership in sustainability and will purchase only recycled silver and gold for crafting its jewelry by 2025 and halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 26.5 billion (EUR 3.6 billion) in 2022.

  Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

• About the company

  Pandora A/S is a Danish jewellery manufacturer and retailer founded in 1982 by Per Enevoldsen.

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