Company Overview

#LI-Remote

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Shriners Children's is the premier pediatric burn, orthopaedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties medical center. We have an opportunity for a remote Global Patient Services Coordinator reporting into our Corporate Headquarters location. Are you fully bilingual, proficient in medical terminology with demonstrable experience working in a clinical or healthcare business office setting, and would you like to use those skills to continue Shriners Children's mission of providing the highest quality care to our pediatric patients and their families? If so, then this opportunity may be for you!

The Coordinator, Global Patient Services supervises one or more Global Patient Services Specialists, ensuring accurate, efficient and compassionate handling of the entire international patient referral and acceptance process. For the acute patient referral program, Coordinators serve as program leads under the department’s 24/7 on-call schedule. As leads, Coordinators oversee patient cases from initial referral until patients arrive at an SHC hospital. Coordinators will receive incoming patient referrals from hospitals, Shriners, foundations and other referral sources for patients with acute burns and other injuries. Coordinators must determine best-fit Shriners hospitals based on patients’ conditions and bed availability, prepare medical cases in English, establish and facilitate doctor-to-doctor communication (interpreting, as appropriate), negotiate transportation timing, crews, equipment, and quotations with air ambulance providers, manage humanitarian parole and consent processes, and find/confirm financial sponsorships for patient transportation costs. For non-acute patients, Coordinators work closely with all levels of administrative and medical staff at Shriners Children’s locations to facilitate patient acceptance, approvals, and care planning. The Coordinator also works with the International Clinical Professional to ensure comprehensive medical records and chart reviews. The Coordinator is responsible for successful patient passport and US visa applications and/or humanitarian parole requests, including communication and medical justifications to satisfy US Consular Service and Dept. of Homeland Security legal requirements. Coordinators also identify and coordinate with external organizations and governments for non-medical expense sponsorship. Finally, Coordinators are responsible for planning HQ-managed international outreach clinics held in their assigned geographic regions. This includes patient selection, medical record compilation, and collaboration with host organizations as well as arranging research, training and education initiatives.

Responsibilities

Coordinator manages and/or supervises Specialists for all aspects of the international patient referral and acceptance program. This includes ensuring complete medical files, consents, and other information for evaluation and all activities for patients after they have been clinically accepted and prior to their arrival in the United States. They are responsible for successful patient passport and US visa applications and/or humanitarian parole requests, including developing medical justifications to satisfy US Consular Service and Dept. of Homeland Security legal requirements. Coordinators also identify and coordinate with external organizations and governments for non-medical expense sponsorship. - 30% Coordinator works closely with key employees at all levels at SHC locations, including those in intake, care pre-admission testing, care management, resource navigation, and social work as well as Administrators & Chiefs, to facilitate care planning, patient acceptance & Board of Governors’ approvals. - 20% Coordinator leads the acute patient referral program during on-call rotations. As leads, they determine best-fit Shriner hospitals based on patient condition and bed availability, prepare medical cases in English for accepting clinical teams, establish and facilitate doctor-to-doctor communication (interpreting, as appropriate), negotiate transportation timing, crews, equipment, and quotations with air ambulance providers, manage humanitarian parole and consent processes, and find/confirm financial sponsorships for transportation expenses. Manages documentation and reporting accuracy and invoice/payment routing. - 20% Coordinator prepares international patient care plans, guides physicians and care managers on determining appropriate and necessary testing, exams, clinical clearances and imaging prior to patient arrival.clearances and imaging prior to patient arrival. - 15% Coordinator is responsible for planning HQ-managed international outreach clinics held in assigned regions. This includes patient selection, medical record compilation, and collaboration with host organizations as well as arranging research, training and education initiatives. -15%

Qualifications

The ideal candidate will have 7 years of experience working in a professional healthcare setting. 3 years of case management experience within healthcare is preferred. Proficiency in medical terminology is required and critical for this role. Verbal and written fluency in English and at least one additional language is required. Proficiency in MS Office is required. Key skills for this position include a strong customer service philosophy; excellent interpersonal, communication, organizational and time management skills. Current Bachelor's Degree in related field, or equivalent experience, is required. Interpreters certification is preferred but not required.