Long View Systems
Global Service Desk Analyst - Spanish Bilingual Overnight
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Job Description
- Req#: 3dc68620-b5dd-45b3-95d8-37f75d89d23d
Employer Industry: IT Services
Why consider this job opportunity:
- Salary up to $22 an hour
- Opportunity for recognition through employee programs
- Supportive and collaborative work environment with a focus on fun and inclusion
- Chance to make a direct impact on service excellence for global clients
- Commitment to diversity and equity within the workplace
- Opportunities for professional development and training
What to Expect (Job Responsibilities):
- Submit fully documented customer issues into a ticket management system
- Analyze symptoms, determine urgency, and provide resolutions when possible
- Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible
- Understand and assist with all internal and external escalations
- Identify and pursue process improvement opportunities in service delivery
What is Required (Qualifications):
- 2+ years of experience in a technical support role providing tier I support
- Fluency in Spanish and English, with excellent written and verbal communication skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to manage high-stress situations and adapt to fluctuating customer needs
- Willingness to work an overnight shift
How to Stand Out (Preferred Qualifications):
- Understanding of ITIL Incident Management
- A+ Certification
#ITServices #CustomerSupport #BilingualJobs #CareerOpportunity #DiversityAndInclusion
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