• Job Description

  Req#: 31122415
  Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
  JOB DESCRIPTION:
  ABOUT ABBOTT DIAGNOSTICS:
  The key to successful medical treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions, and transform the way the world is managing health.
  Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
  Our location in Irving, TX currently has an opportunity for a Global Service Professional.
  WHAT YOU’LL DO
  • Provides Level 4 field support globally, including phone and email coverage, documentation, training, remote support, and onsite support. Liaison between the global field service organization and internal functions such as manufacturing, quality, R&D, etc.
  • Develops service strategy and documentation for both customer and employee support. Provides SME support of cross functional teams and executes assigned service deliverables. Mentors Associate Global Service Professionals.
  • Identifies and troubleshoots basic instrument hardware and software issues. This includes the use of the service tools, manuals and log analysis as appropriate. Develop action plans for account resolutions.
  • Lead cross functional teams (TPD, manufacturing, local service, etc.) to resolve hardware and software issues quickly and effectively. Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.
  • Performs data gathering and monitoring of service goals.
  Training :
  • Trains students (internal or external) in either classroom or field setting. Critically evaluates student performance and provides feedback to management team.
  • Field co-travels to provide/receive On the Job (OJT) training as required.
  • Trains/mentors new trainers.
  • Follows processes and procedures related to instrumentation and how to properly interact with customers.
  • Subject Matter Expert (SME) for cross functional site documents.
  Product Support:
  • Represents Global Service Technical Operations at cross functional meetings.
  • Subject Matter Expert (SME) for technical content development and review.
  • Service Documentation: Redlines and/or develops service/quality documents with assistance by senior professional. Ensures compliant, technically accurate service documentation. Performs service documentation approval process while forming relationships with the appropriate areas.
  • Drives service deliverables by working closely with planning, quality, engineering, etc. Manage deliverables assigned, which includes due dates, resources and time needed, etc.as a member of a project team.
  • Service Strategy: Identify, develop, and implement new service tools, parts, and procedures to reduce service costs globally. This includes providing input on retrofit budget strategy and Top-10 issue tracking.
  • Works closely with R&D, TPD, and Marketing to develop and implement service strategy on existing and new products.
  • Works with field and planners on part stocking recommendation.
  EDUCATION AND EXPERIENCE YOU’LL BRING
  Requirements:
  • Minimum: Associate degree or equivalent certification in Science, Engineering, Allied Health or scientific or engineering related field
  • Minimum 4 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, or related service or laboratory field.
  Preferred:
  • BS Degree in Science, Engineering, Allied Health or related field
  • Experience with Automation robotics or similar hardware and software products preferred. For example, electro-mechanical systems, Linux OS, application architecture, networking
  • 25% travel domestic and international
  WHAT WE OFFER
  At Abbott, you can have a good job that can grow into a great career. We offer:
  • Training and career development with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities
  The base pay for this position is
  $66,700.00 – $133,300.00
  In specific locations, the pay range may vary from the range posted.
  JOB FAMILY:
  Field Services
  DIVISION:
  CRLB Core Lab
  LOCATION:
  United States > Irving : LC-02
  ADDITIONAL LOCATIONS:
  WORK SHIFT:
  Standard
  TRAVEL:
  Yes, 25 % of the Time
  MEDICAL SURVEILLANCE:
  Not Applicable
  SIGNIFICANT WORK ACTIVITIES:
  Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
  Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
  EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
  EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

• About the company

  Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.

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