Medtronic
Global Support Engineer II - Surgical Robotics
7 days agoWhat's your preference?
Job Description
- Req#: R25475
Employer Industry: Medical Device Manufacturing
Why consider this job opportunity:
- Salary up to $109,200
- Eligible for a short-term incentive plan (Medtronic Incentive Plan)
- Comprehensive benefits package including health, dental, and vision insurance, tuition assistance, and paid time off
- Opportunities for career advancement within a global leader in healthcare technology
- Work in a collaborative environment focused on innovative surgical solutions
- Potential travel opportunities (20-40%) to various sites for hands-on support
What to Expect (Job Responsibilities):
- Manage field service escalation programs for installed Robotic Assisted Surgery (RAS) systems
- Provide Level III engineering field support, including system repair and data gathering
- Validate warranty claims and conduct root cause analysis on field service issues
- Develop and release Technical Service Bulletins/Manuals to assist field and factory activities
- Liaise between service teams and quality groups to ensure accurate data collection on system performance
What is Required (Qualifications):
- Bachelor’s degree required
- Minimum of 3 years of service experience, including at least 1 year in medical devices with robotics technologies
- Strong analytical and communication skills to explain complex technical issues clearly
- Ability to function well under pressure and meet deadlines
- Familiarity with FDA product requirements and regulatory guidelines
How to Stand Out (Preferred Qualifications):
- Biomedical Engineering degree or equivalent
- Experience in a healthcare/surgical setting
- Familiarity with commonly used test equipment and ability to read schematics
- Demonstrated skills in Microsoft Office and ERP/CRM software packages
- Experience in providing technical support and services
#MedicalDevices #HealthcareInnovation #RoboticSurgery #CareerGrowth #TechnicalSupport
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