• Job Description

  Req#: R25476
  Employer Industry: Medical Device Manufacturing
  
  Why consider this job opportunity:
  - Salary up to $109,200.00
  - Eligible for a short-term incentive plan (Medtronic Incentive Plan)
  - Comprehensive benefits package including health, dental, vision insurance, and tuition assistance
  - Opportunity for career advancement within a leading global healthcare technology company
  - Work in a dynamic environment focused on innovation and improving patient outcomes
  - Travel opportunities of 20-40% to support field service operations
  
  What to Expect (Job Responsibilities):
  - Provide Level III engineering field support for installed Robotic Assisted Surgery (RAS) systems
  - Lead and manage field service escalation programs to ensure system uptime and customer satisfaction
  - Validate warranty claims and conduct root cause analysis for field service issues
  - Develop and deliver technical training and support for hospital staff on the Hugo RAS system
  - Collaborate with cross-functional teams on new product introductions and field technical training
  
  What is Required (Qualifications):
  - Bachelor’s degree required
  - Minimum of 3 years of service experience, including at least 1 year in the medical device field with robotics technologies
  - Strong analytical and communication skills to address complex technical issues
  - Highly organized with the ability to prioritize multiple assignments under pressure
  - Familiarity with FDA product requirements and regulatory guidelines
  
  How to Stand Out (Preferred Qualifications):
  - Biomedical Engineering degree or equivalent
  - Experience providing technical support and services in a healthcare/surgical setting
  - Familiarity with commonly used test equipment and ability to read schematics
  - Experience with robotics or motion control technologies
  - Demonstrable skills in Microsoft Office and ERP/CRM software packages
  
  #MedicalDevices #HealthcareTechnology #RoboticSurgery #CareerGrowth #TechnicalSupport
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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