• Job Description

  Req#: 24889

  Overview

  CUSTOMER SUPPORT TEMP

  The Opportunity

  Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Customer Support Temp position at our DTTP - Waller, TX location. The Customer Support Temp is the mediator between the customer and the manufacturer. The “mission” of Customer Support is to meet the needs and concerns of the customers by being, empathetic, calming, resourceful, and by displaying outstanding customer service. Customer service is delivered by assisting in coordinating onsite visits, or repairs with HVAC Dealers, or contractors. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.

  About DTTP

  Daikin Texas Technology Park- has a footprint of 4.23 million square feet under a single roof, and is the third largest factory in the United States. Opened in 2017 as the manufacturing, logistics, and engineering center for Daikin's American subsidiary Goodman, the plant makes heating and air conditioning products sold under the Goodman, Amana, and Daikin brands.

  Why work with us?

  > Benefits are effective on day one for all full-time direct hires

  > Training programs are available to help guide team members and develop new skills

  > Growth Opportunities - there are immense opportunities to grow your career

  > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

  Responsibilities

  May include:

  • Provide excellent customer service via phones and email. (homeowners, distributors, dealers).
  • Respond promptly to correspondence via phone, fax, mail, and email.
  • Perform data entry, review, process, file and maintain documents.
  • Located HVAC dealers/contractors and dispatching work orders.
  • Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures.
  • Identify and suggest process improvement opportunities.
  • Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management.
  • Escalate matters of concern/urgency to immediate team lead or manager.
  • Perform other duties as assigned.

  Nature & Scope:

  • Takes direction from lead.
  • Works within well defined instructions.
  • Understands warranties and has basic product knowledge.

  Qualifications

  Knowledge & Skills:

  • Excellent customer service skills.
  • Must have ability to diffuse an upset caller.
  • Ability to handle calls in a timely manner.
  • Effective communication skills - Articulation, pronunciation, and proper grammar a must.
  • Strong intellect and aptitude desired, along with ability to manage multiple and varied activities.
  • Effective organizational and time management skills with ability to prioritize.
  • High level of attention to detail and accuracy of work.
  • Analytical skills including ability to interpret information and make sound recommendations.
  • Must have the ability to work in a cross functional capacity with internal and external teams.
  • Working knowledge of internet applications as well as data entry, Microsoft Excel, and Word.
  • Ability to multi-task and handle a fast paced environment.
  • Familiar working with general office equipment– Fax, Multi-line phone, copier, and document scanning.
  • Ability to report to work per assigned schedule – and complete work within assigned time lines.
  • Knowledge of warranty processes.
  • Knowledge of HVAC products is strongly preferred.

  Experience:

  • 1 – 3 years of progressive experience in related field (warranty processes and preferably within HVAC industry).
  • 5 plus years of customer service experience.

  Education:

  • High School diploma or GED equivalent and familiarity with finance, accounting and statistics desirable.

  Physical Requirements/Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations

  Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

  The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

• About the company

  Daikin is the World's No. 1 air conditioning company. Daikin is a leading innovator and worldwide provider of advanced, high-quality air conditioning and heating solutions for residential, commercial and industrial applications.

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