• Job Description

  Req#: 920c4fc2-9684-429b-91b2-c281c3542c6b

  Goal Realignment Specialist

  Remote /

  Operations – Operations /

  Non Exempt

  / Remote

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  ABOUT HAPPY MONEY

  
  

  Happy Money is a financial technology company that offers a people-first lending experience in partnership with credit unions and other community-focused financial institutions. Our vision of transforming the lending industry comes to life through our connected platform of financial partners who help offer a happier digital lending experience that meets the needs of today’s customers. Through automation and proprietary underwriting models, we offer flexible rates and payment plans that work best for borrowers’ unique financial situations. And we are expanding the reach of our core product, The Payoff Loan™ for credit card debt reduction, to even more consumers via embedded financial services.

  
  

  Backed by leading investors, Happy Money has helped over 310,000 borrowers since its inception – working with lending partners to fund more than $5.7 billion in loans*. As a fully distributed company, Happy Money has a passionate and purpose-driven employee base of over 300 people across the United States. For more information, please visit happymoney.com.

  
  

  About Happy Money

  
  

  Our approach to Goal Realignment begins very early in the Member onboarding process. We believe that building relationships with our Members is of the utmost importance. Our Members are conditioned to engage with us in a friendly and professional manner. Goal Realignment reflects these attributes in their efforts to bring our past due members current on their payments.

  About the Role

  • Work on an assigned portfolio of delinquent loans ranging from 3 or more days past due through loan charge off
  • Conduct member outreach via phone, email, chat or text to engage and assist our members with resolutions to current delinquencies
  • Evaluate member’s current circumstances and finances in order to provide an appropriate option for our members to address their financial hardship
  • Strong negotiation skills to mitigate potential loss
  • Work Schedule: Monday, Wednesday, Thursday, Friday (off Sunday + Tuesday) from 9:30am - 6pm PT or Monday, Tuesday, Wednesday, Friday (off Sunday + Thursday) from 9:30am - 6pm PT

  About You

  • 2+ Years of experience in Collections
  • Experience providing world-class customer service
  • Extremely comfortable with computers and G-suite
  • Ability to quickly learn new systems & processes
  • Strong negotiating, communication, typing, and written communication skills
  • Detail-oriented and a passion for accuracy
  • Strong ability to make lasting impressions and quickly build meaningful connections with people
  • Goal-oriented and experienced in high-performance teams
  • Comfortable spending a majority of your time engaging with a customer over the phone
  • Willingness to obtain collection licensing as required by each state
  • Ability to work effectively as part of a team and independently in a 100% remote environment
  • Network Requirements for this position are noted below. Network requirements subject to verification prior to employment.
  Minimum Network Requirements: Broadband internet with 25 Mbps down and 3 Mbps up.
  Recommended Network: Broadband internet with 100 Mbps up and down.

  Bonus Points

  • Experience in FinTech and start-up environments

  $23 - $26 an hour

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• About the company

  Meet Happy Money. We’re here to build a happier relationship between you and your money. Request your membership invite today and say goodbye to Sad Money!

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