• Job Description

  Req#: JR100897
  Employer Industry: Dental Insurance
  
  Why consider this job opportunity:
  - Fully remote position with the flexibility to work from anywhere
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment that emphasizes community involvement
  - Engaging training program to enhance your skills
  - Chance to make a positive impact on members' oral health and overall well-being
  
  What to Expect (Job Responsibilities):
  - Respond promptly and professionally to member, client, and provider inquiries through various communication channels
  - Clearly communicate eligibility, benefit, claim status, and payment information to callers
  - Identify the reasons for calls and provide appropriate resolutions to inquiries and complaints
  - Assist callers with grievance and claims appeals processes as necessary
  - Document call details accurately in the customer relationship management system
  
  What is Required (Qualifications):
  - Ability to work an assigned eight-hour schedule, starting as early as 7:55 a.m. and ending as late as 11:00 p.m., Monday through Friday
  - High school diploma or equivalent; associate's degree in business administration or a related field preferred
  - Minimum of two years of customer service experience, preferably in a call center assisting Medicare and/or Medicaid enrollees
  - Demonstrated knowledge of personal computers and software applications (including Windows)
  - Successful completion of customer service assessments with minimum required scores
  
  How to Stand Out (Preferred Qualifications):
  - Previous experience in a call center environment
  - Familiarity with Medicare and/or Medicaid programs
  - Strong multitasking and call logging skills
  
  #DentalInsurance #CustomerService #RemoteWork #CareerGrowth #CommunityEngagement
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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