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Government Programs Customer Service Vendor Liaison
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Job Description
- Req#: JR100917
Employer Industry: Dental Benefits Administration
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position offering flexibility in work location
- Engage in meaningful work that supports community health initiatives
- Collaborative work environment that celebrates teamwork and support
- Involvement in training and compliance activities that enhance vendor performance
What to Expect (Job Responsibilities):
- Serve as a liaison between the employer and the vendor's customer service department, coordinating training and compliance
- Communicate plan updates to ensure accurate information is provided to customers
- Monitor vendor activities to ensure compliance with regulations and guidelines
- Conduct live listening sessions and review performance metrics to identify areas for improvement
- Collaborate with various departments to ensure data accuracy and consistency
What is Required (Qualifications):
- Bachelor's degree in business administration, healthcare management, or a related field
- Minimum of two years of experience in customer service, vendor management, or a related area
- Intermediate knowledge of word processing, spreadsheet, and database applications
- Strong analytical, organizational, verbal, and written communication skills
- Ability to solve complex problems using independent judgment
How to Stand Out (Preferred Qualifications):
- Experience with training coordination and compliance monitoring
- Familiarity with vendor management practices
- Previous work in the healthcare or benefits administration field
#DentalBenefits #CustomerService #VendorManagement #RemoteWork #CareerGrowth
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