• Job Description

  Req#: C9241-25-0337?language=en&page=106&sort=publicationDateDesc

  Job summary

  IT Service Desk Technician - Band 3

  An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton GP and CCG IT issues and queries, providing excellent customer services and first time fixes.

  Main duties of the job

  This is an customer care focused role and a great opportunity to start your career.

  Within this role you be:

  • Customer focused service
  • Problem solving and fault diagnosis
  • Supporting users on the front line providing first time fixes

  About us

  An inclusive, supportive environment with a friendly atmosphere.

  This is the perfect way to start your career in IT.

  Details

  Date posted

  21 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  241-352CD-25

  Job locations

  Bolton NHS Foundation Trust

  Minerva Road

  Bolton

  BL4 0JR

  
  

  Job description

  Job responsibilities

  • Supporting users on the front line providing first time fixes
  • Customer focused service
  • Problem solving and fault diagnosis

  Job description

  Job responsibilities

  • Supporting users on the front line providing first time fixes
  • Customer focused service
  • Problem solving and fault diagnosis

  Person Specification

  Qualifications

  Essential

  • A Level / Diploma Level 3 or 1st Line Support Experience
  • Demonstrate commitment to ongoing personal development
  • Good standard of basic education

  Desirable

  • HND Computer Studies or equivalent
  • ITIL Foundation Qualification

  Experience

  Essential

  • Experience of working within an office environment.
  • Proven experience of working in a customer focused environment.
  • Good knowledge of the MS Office Suite of products

  Desirable

  • Experience in delivering IT facilities
  • Experience of working within service desk environment
  • Experience of call management using a call logging system, providing excellent user experience and managing expectations.
  • Experience of working within the NHS
  • Ability to provide an effective desktop support service.
  • Good knowledge of Windows Desktop platforms such as Windows 7 and 10

  Skills

  Essential

  • Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
  • Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
  • Good interpersonal and communication skills (written, verbal, electronic).
  • Must have good attention to detail.
  • Have a customer oriented approach.
  • Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
  • Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
  • Good organisational skills
  • Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

  Desirable

  • Ability to communicate complex information to all levels of staff.
  • Proven track record of working as part of a team.

  Knowledge

  Essential

  • Good knowledge of the MS Office Suite of products.
  • Broad understanding of IT Technologies

  Desirable

  • Knowledge of current NHS Information Technology issues, standards and procedures.

  Other

  Essential

  • Flexibility of working hours
  • Well motivated
  • Able to work on own initiative.

  Person Specification

  Qualifications

  Essential

  • A Level / Diploma Level 3 or 1st Line Support Experience
  • Demonstrate commitment to ongoing personal development
  • Good standard of basic education

  Desirable

  • HND Computer Studies or equivalent
  • ITIL Foundation Qualification

  Experience

  Essential

  • Experience of working within an office environment.
  • Proven experience of working in a customer focused environment.
  • Good knowledge of the MS Office Suite of products

  Desirable

  • Experience in delivering IT facilities
  • Experience of working within service desk environment
  • Experience of call management using a call logging system, providing excellent user experience and managing expectations.
  • Experience of working within the NHS
  • Ability to provide an effective desktop support service.
  • Good knowledge of Windows Desktop platforms such as Windows 7 and 10

  Skills

  Essential

  • Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
  • Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
  • Good interpersonal and communication skills (written, verbal, electronic).
  • Must have good attention to detail.
  • Have a customer oriented approach.
  • Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
  • Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
  • Good organisational skills
  • Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

  Desirable

  • Ability to communicate complex information to all levels of staff.
  • Proven track record of working as part of a team.

  Knowledge

  Essential

  • Good knowledge of the MS Office Suite of products.
  • Broad understanding of IT Technologies

  Desirable

  • Knowledge of current NHS Information Technology issues, standards and procedures.

  Other

  Essential

  • Flexibility of working hours
  • Well motivated
  • Able to work on own initiative.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bolton NHS Foundation Trust

  Address

  Bolton NHS Foundation Trust

  Minerva Road

  Bolton

  BL4 0JR

  
  

  Employer's website

  http://www.boltonft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Bolton NHS Foundation Trust

  Address

  Bolton NHS Foundation Trust

  Minerva Road

  Bolton

  BL4 0JR

  
  

  Employer's website

  http://www.boltonft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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