• Job Description

  Req#: JOBREQ00073238

  At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

  About the Role...

  CHANEL is looking for a strategic and experienced multi-door leader to join our Retail Operations Team in Miami. You will play a leading role in overseeing and implementing all Operational Practices and Policies, as well as onboarding and supporting the growth of existing talent within the Southeast Region. This role will be vital in creatively identifying, engaging, and hiring top talent, managing projects that directly impact the employee and client experience and support in driving operational efficiencies. This role interfaces with Boutique leadership and Senior leaders and is a key partner for the Head of Retail Operations as well as our Head of Retail Northeast and their teams. Our ideal candidate will have 10 plus years of experience and a passion for retail operations, people, project and change management.

  What impact you can create at CHANEL...

  • Ensure consistent application of policy and support across the region
  • Establish relationships with key leaders and create a community passionate and proud to be in Operations at CHANEL
  • Drive efficiencies and promote innovative and new ideas among the teams
  • Build a talent pipeline for the company in Operations
  • Lead by example and promote diversity and inclusion by championing different voices and cultures

  You are energized by…

  • Working in a highly collaborative environment
  • Navigating complexity and supporting consistent transformation and change
  • Collaborating with passionate teammates
  • People leadership, coaching and development
  • Connecting the dots on problems, bring a keen eye for details and expert problem perception
  • Leading through change

  What you will bring to the team...

  • Experience and know how in operations and problem solving
  • Ability to integrate various projects and connect the dots for the teams always focusing on the “why”
  • Championing technology to support efficiencies
  • Building strong partnerships with Home office and clarity of communication
  • Leadership to support our Operational Priorities
  • Project Management Skills
  • Elevated approach and communication style

  Position Logistics:

  • Ability to connect and positively engage with various cultures and diverse backgrounds
  • College degree preferred
  • Miami / Florida Based
  • 50% travel
  • Ability to respond on non-working hours and be on call for emergencies/ retail support
  • Spanish/Portuguese speaking a plus

  Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

  Diversity and Inclusion

  • At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
  • We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

  Chanel Community

  • CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
  • Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

  Sustainability

  • CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
  • Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

  Arts and Culture

  • We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

  Career and Leadership Development

  • We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

  Compensation

  • Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

  Benefits and Perks

  • Flexibility (flexible time and hybrid work options)
  • Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days
  • 401K, pension and other incentives

  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

  *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

• About the company

  Enter the world of CHANEL and discover the latest in Fashion & Accessories, Eyewear, Fragrance, Skincare & Makeup, Fine Jewellery & Watches.

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