• Job Description

  Req#: 1305
  Job description:
  The Chicago Marriott O'Hare is currently seeking an individual with previous experience for the position of Group Sales Coordinator to join our awesome team! Previous Marriott Hotel systems experience strongly preferred.
  
  Overview:
  The Group Sales Coordinator will provide administrative & clerical support to the Sales/Catering Management team and report to Director of Sales & Marketing.
  Responsibilities:
  • Provide administrative support to the Sales, Catering & Event Managers.
  • Establish and maintain accurate filing systems.
  • Answer phone calls gathering and uncovering client needs and relaying messages to appropriate Sales/Catering Manager.
  • Schedule meetings as requested.
  • Build and maintain group blocks in CI/TY and MARSHA systems.
  • Enter room lists as well as changes, cancels as needed. Pull lists when needed.
  • Print/send pre/post pick up reports
  • Ensure proper billing of all reservations and group blocks.
  • Make individual reservations as requested.
  • Update group block projections as needed and balance inventory between CI and MARSHA
  • Create parking passes, breakfast vouchers, drink vouchers, send amenities with notes, assign rooms to specific reservations
  • Create master accounts for all group blocks
  • Reconcile inventory discrepancies on daily basis
  • Create and send reports and requested.
  • Operate standard office equipment and systems; Microsoft Office, Google Docs, Excel, Word, PowerPoint, Adobe.
  • Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
  • Utilize available resources to provide excellent customer satisfaction.
  • Requires knowledge and adherence to hotel policies and procedures including those of the Sales/Catering department.
  • Must be able to work well and communicate with all departments
  • Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
  • Order office supplies when requested
  • Perform other duties as requested by the management team.
  Qualifications:
  • At least 1 year hotel administrative experience or any combination of similar education and experience.
  • Strong computer skills with current business software products.
  • Marriott Hotel Systems experience a plus.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or sales & catering team.
  • Must be able to multitask and prioritize department needs and deadlines.
  • Demonstrate strong time management skills
  Availability:
  • Must be available to Monday – Friday. Some evenings may be requested, but very limited.
  Benefits:
  We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
  We are an Equal Opportunity Employer.
  
  

• About the company

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