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Job Description
- Req#: 2434
Employer Industry: Travel and Hospitality
Why consider this job opportunity:
- Opportunity to work in a dynamic B2B environment within the travel industry
- Supportive team atmosphere with opportunities for collaboration and growth
- Engaging role that allows for direct interaction with agents and problem-solving
- Chance to enhance technical skills while assisting with group-related inquiries
- Generous training resources and support for professional development
- Flexible working hours with the possibility of weekend shifts
What to Expect (Job Responsibilities):
- Review and reconcile group bookings with internal systems and supplier reports
- Communicate necessary corrections to agents to ensure accurate bookings
- Provide exceptional customer service through email and phone support
- Assist agents with group-related inquiries and troubleshoot issues
- Maintain accurate records and generate reports for management and agents
What is Required (Qualifications):
- High School diploma or GED equivalent with 2+ years of customer service experience in a high call volume, fast-paced environment
- Excellent written and verbal communication skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to navigate and enter information quickly and accurately in automated systems
- Strong attention to detail and ability to meet deadlines in challenging environments
How to Stand Out (Preferred Qualifications):
- Experience in the travel industry or with group bookings
- Familiarity with online learning and e-learning platforms
- Previous experience conducting training sessions
- Ability to work flexibly within operational hours, including evenings and weekends
#TravelIndustry #CustomerService #CareerGrowth #TeamCollaboration #ProfessionalDevelopment
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Our mission is to deliver a remarkable experience. www.worldtravelholdings.com Twitter: www.twitter.com/WTH_Inc LinkedIn: www.linkedin.com/company/world-travel-holdings
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