Employer Industry: Hospitality and Short-Term Rental Management

Why consider this job opportunity:
- Opportunity for career advancement within a rapidly growing sector
- Work remotely with a flexible schedule to suit your lifestyle
- Chance to make a positive impact on guest experiences and satisfaction
- Supportive and collaborative work environment with a focus on team success
- Engage with a diverse range of guests and enhance their stay through personalized service

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for guests via various communication channels, including phone, text, and email
- Manage and process reservation requests, modifications, cancellations, and special requests across multiple platforms
- Proactively communicate arrival instructions and property-specific information to guests
- Address guest inquiries and complaints promptly, coordinating with local teams for maintenance or housekeeping needs
- Monitor and respond to guest reviews to maintain a strong online reputation

What is Required (Qualifications):
- Minimum of 2 years of experience in guest services, customer service, hospitality, or property management
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize in a fast-paced remote environment
- Highly responsive and solution-focused approach to problem-solving
- Availability to work weekends and evenings as needed

How to Stand Out (Preferred Qualifications):
- Experience in short-term rental management or platforms like Airbnb, VRBO, or similar PMS systems
- Comfortable working independently with minimal supervision
- Reliable internet and a quiet, professional remote workspace

#Hospitality #CustomerService #RemoteWork #GuestExperience #CareerOpportunity

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