Live Nation Entertainment
Guest Ticketing Assistant
This job is now closed
Job Description
- Req#: JR-69626
- Experience of ticketing systems essential, e.g. Ticketmaster or similar though training will be provided.
- Exceptional attention to detail required; the role requires accurate record-keeping, logging of ticket data and upkeep of shared documents which form basis for audits, a keen eye for spotting errors e.g. on email addresses.
- Good working knowledge of Excel, Word, PowerPoint and Outlook
- Understanding of event pass structures or the event industry.
- Experience in a customer-facing role would be a bonus.
- You should have the ability to prioritise your workload whilst working to strict deadlines often under pressure.
- You must be punctual and reliable, with the willingness to work extended hours both in the office and onsite during the peak periods of June-August.
- You should be able to communicate clearly and politely with colleagues and members of the public.
- Reporting to the Guest Ticketing Manager day-to-day in a team of 3 ticketing staff, as part of the larger Artist and Guest Liaison department.
- Processing and distributing Guest and Complimentary tickets for UK-based Festivals via in-house Ticketmaster / Universe ticketing systems including sole responsibility for certain shows.
- Liaising with internal departments on their ticketing requirements for each show and prioritising print order during exceptionally busy periods, up to show days.
- Monitoring the Guest Ticketing Inbox and responding to ticket queries eg. from the public regarding e-tickets
- Daily monitoring of ticket requests via shared folders, and maintenance of record keeping including logging of ticket numbers, ticket stock used, dates orders are requested, processed and emailed out. Accurate logging and an eye for detail are essential in this role.
- Responsible for handling of high value ticket stock.
- Working in the Guest Check In at several UK-based Festivals and troubleshooting / overseeing guest ticketing requirements on site. Dates are available for these events and while some are optional, the ability to work at certain key events is essential.
Job Summary:
Company: Festival Republic
Department: Artist & Guest Liaison
Location: Farringdon, London
Reports to: Guest Ticketing Manager
Working Hours: Full time 10am – 6pm Mon – Fri plus evening and weekend working onsite at festivals
Contract Type: Fixed term contract until Sept 2024
Role Description
Guest Ticketing Assistant for Festival Republic’s UK Festivals. This department is responsible for processing, logging and distributing guest and general admission tickets for our UK events.
Who you are
Competencies / Skills / Knowledge / Experience
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
You may have experience in the following roles: Box Office, Ticketing, Finance or Accreditation
What the role includes
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Festival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Tuesday 30th April. We reserve the right to close applications at any time so encourage early application.
#LI-SL1 #FestivalRepublic
About the company
Live Nation Entertainment, Inc is an American global entertainment company, founded in 2010, following the merger of Live Nation and Ticketmaster.
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