• Job Description

  Req#: 4922021
  Salary: $34,270.00 - $59,973.00 Annually
  Location : New Hanover County, NC
  Job Type: Permanent Full-Time
  Remote Employment: Flexible/Hybrid
  Job Number: 25-03455 DHH 60043275
  Department: Dept of Health and Human Services
  Division: Deaf and Hard of Hearing
  Opening Date: 07/17/2025
  Closing Date: 7/30/2025 5:00 PM Eastern
  Job Class Title: Casework Assoicate II
  Position Number: 60043275
  Section: Wilmington Regional Center
  Salary Grade: NC06
  
  Description of Work
  Position is 100% federally funded.
  
  Recruitment range: $41,323.00 - $52,103.00
  **Position is eligible for a hybrid remote teleworking schedule to include weekly onsite work hours.**
  **THIS IS A REPOST - PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY IN ORDER TO BE CONSIDERED FOR THIS VACANCY**
  The primary role of the Hard of Hearing Services Specialist position is to serve as an advocate for individuals who are Hard of Hearing of all ages, the majority of whom lose their hearing later in life. The Hard of Hearing Services Specialists work to advocate for services to hard of hearing customers, their families and the communities they live and work in. The primary focus of your work will be with North Carolina residents in the regional catchment area; however there may be occasions when the specialist will work with customers or agencies from other regional center catchment areas or in other states.
  
  Job duties will include but not limited to:
  Community Development
  
  • Designs training programs to enable Hard of Hearing individuals to access programs and services in the community.
  • Identify communities for and promote development of HOH support groups, ie: Hearing Loss Association of America (HLAA).
  • Provides information and works with other specialists to provide follow-up services with the equipment distribution services program to ensure successful use of acquired technology.
  • Provides consultation and technical assistance to agencies to assist with their provision of services to individuals who are Hard of Hearing.
  • Disseminates materials to Hard of Hearing individuals and consumer groups and service providers regarding their rights and responsibilities in areas of communication access and opportunities.
  • Enters provided services into electronic database to document services which involve assessing, referring, developing resources and strategies, monitoring, and evaluation of specific Hard of Hearing consumer cases (aging population, multi-cultural, minority).
  • Provides assistance to Hard of Hearing consumers with information/referrals on available resources and services to meet personal/family needs.
  • Identifies and promotes possibilities for continuing education classes at community or technical colleges for Hard of Hearing customers, the general public and services providers (e.g. writing, reading, computer, GED, driver's education, etc.).
  Counseling
  • Provide basic information regarding Hearing Loss: types, degree, age of onset and the correlating impact on daily life.
  • Provide training for HOH and latent HOH customers and families regarding personal amplification including hearing aids, cochlear implants, assistive technology and current trends to support HOH customers' decision making related to their hearing loss.
  • Provide training to HOH and latent HOH customers and families regarding mental health impact of hearing loss, such as shame, isolation, grief, cultural stigma, memory & cognitive functioning, fatigue, depression.
  • Provide training to assist latent HOH customers and families in understanding and identifying stages of acceptance of hearing loss.
  • Provide training to assist latent HOH customers and families with constructive coping strategies related to mental health and psychosocial aspects of hearing loss.
  Advocacy
  • Maintains current informational materials on ADA and other special topic areas.
  • Monitors compliance with the ADA in the region. Serves as consultant to programs, agencies, businesses, regarding communication access for Hard of Hearing individuals.
  • Serves as an advocate for Hard of Hearing individuals in all matters of daily life impacted by hearing loss, such as: employment, law, medicine, education, etc.
  • Conducts group and individual training and awareness sessions in the region to foster full independence and self-sufficiency for the Hard of Hearing population regarding education, employment, emergency services, independent living, social services, civic involvement, recreation and other areas of life.
  • Provides awareness and sensitivity training to related service providers and fellow employees from public and private agencies to help them to fully understand the needs of the Hard of Hearing population in the region.
  
  Public Outreach and Awareness
  
  • Works with agencies and service providers to educate the general public and private practitioners about their obligations under the ADA.
  • Maintains public relations with local and state advocacy groups, Hard of Hearing and related consumer organizations, business, service providers, professional associations, and local, county and state government agencies, etc.
  • Serves on various advisory groups or task forces, bringing knowledge and expertise to serve the interests and needs of the Hard of Hearing population in the region.
  • Provides support in form of information and referrals to Hard of Hearing consumers, service providers, the general public, and state agency administrators on all issues dealing with hearing loss, ADA and other related topics.
  • Answers verbal and written inquiries about hearing loss and related issues.
  • Participates, as one of the RC liaisons, in organizational meetings of customers, service providers, and the general public and advocacy groups/committees.
  • Writes articles and information for community newsletters and Division publications such as the Calendar of Events as needed.
  • Collects and disseminates up-to-date resource materials on the ADA and other current issues pertinent to the Hard of Hearing population within regional catchment area.
  • Plans and organizes special projects to educate the general public about hearing loss and related issues
  • Works with other specialists to plan annual community recognition activities.
  • Maintains database of Hard of Hearing customers, service providers, the general public and agencies.
  
  About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH):
  The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.
  About the NC Department of Health and Human Services (DHHS):
  
  The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
  Compensation and Benefits:
  The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for .
  Knowledge, Skills and Abilities / Competencies
  Management preference will be given to candidates with:
  
  
  • Basic knowledge of the fields of hearing loss and adaptive/assistive technology related to hearing loss.
  • Previous experience in social and cultural activities of the aging population.
  • Basic knowledge of federal and state laws, programs and services relating to hearing loss.
  • Effective public presentation and interaction skills.
  • In-depth knowledge of the fields of hearing loss and adaptive technology, including hearing aids, cochlear implants and audiology.
  • Previous experience in social and cultural activities with the hard of hearing and/or aging population. Good working knowledge of various communication strategies and techniques.
  • Profound appreciation of communication and psychological challenges faced by Hard of Hearing/ aging individuals.
  • Extensive knowledge of federal and state laws, programs and services relating to Hard of Hearing North Carolinians.
  • Effective public presentation and interaction skills.
  
  Minimum Education and Experience Requirements
  Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.
  Bachelor's degree in a field relative to the program from an appropriately accredited institution and two years of directly related work experience with the client population;
  OR
  Bachelor's degree from an appropriately accredited institution and three years of experience in a related programmatic area providing experience in the techniques of casework, group work, or community organization;
  OR
  an equivalent combination of education and experience.
  Supplemental and Contact Information
  The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
  DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
  
  It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
  
  
  • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
  • Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
  
  
  Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Transcripts, degree evaluations and cover letters may be uploaded with your application.
  NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at
  
  To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status".
  
  For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.
  NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
  For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
  
  01
  
  I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information in my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you have not completed the application requirements, please return to your application to finish it before submitting your application.)
  • Yes, I understand and have fully completed all requirements.
  
  02
  
  What is your highest level of education? (In order to receive credit, this must be clearly documented in the Education on your application)
  • Master's Degree or higher
  • Bachelor's Degree
  • Associate's Degree
  • High school or equivalent
  • None of the above
  
  03
  
  How many years of experience do you have working specifically with people who are Hard of Hearing? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No experience
  • Less than one (1) year of experience
  • 1 - 3 years of experience
  • 3 -5 years of experience
  • 5+ years of experience
  
  04
  
  How many years of experience do you have with current assistive technology used by people who are Hard of Hearing? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No experience
  • Less than one (1) year of experience
  • 1 - 3 years of experience
  • 3 - 5 years of experience
  • 5+ years of experience
  
  05
  
  Which of the below best describes your experience in public speaking? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No experience
  • Basic
  • Intermediate
  • Advanced
  
  06
  
  How many years of experience do you have teaching adults to learn new skills? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No experience
  • Less than one (1) year of experience
  • 1 - 3 years of experience
  • 3 - 5 years of experience
  • 5+ years of experience
  
  07
  
  How many years of experience do you have using sign language? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No experience
  • Less than one (1) year of experience
  • 1 - 3 years of experience
  • 3 - 5 years of experience
  • 5+ years of experience
  
  08
  
  Which of the following best describes your level of proficiency with Microsoft Word? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No skill level
  • Basic (create document, copy, paste, labels and envelopes)
  • Intermediate (utilize styles, format sections)
  • Advanced (create organization chart, insert chart, perform mail merge)
  
  09
  
  Which of the following best describes your level of proficiency with Microsoft Excel? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No skill level
  • Basic (create document, enter and edit text, SUM, format)
  • Intermediate (utilize functions, sort and filter lists, modify tables)
  • Advanced (pivot charts, queries)
  
  10
  
  Which of the following best describes your level of proficiency with Microsoft PowerPoint? (In order to receive credit, this must be clearly documented in the Work Experience on your application).
  • No skill level
  • Beginner
  • Intermediate
  • Advanced
  
  11
  
  Where did you learn about DHHS or this opportunity?
  • Company or OSHR Website
  • Employee Referral
  • Conference / Career Fair
  • Email campaign
  • Professional Association or Industry-specific job board
  • Indeed
  • LinkedIn
  • NC Nursing Board email
  • Google
  • Other General Job Boards
  • Other Search Engines
  • Other Social Media
  • Internet Advertisement
  • TV / Radio
  
  12
  
  Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.).
  Required Question

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