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Head of Client Success (Orthodontic & Dental Marketing Agency)
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Job Description
- Req#: YUff6K6icR5F
Employer Industry: Orthodontic Marketing
Why consider this job opportunity:
- Salary up to $100,000
- 401(k) matching and comprehensive health benefits, including dental and vision insurance
- Unlimited PTO starting in the second year, with flexible personal days
- Opportunity for career advancement and growth within a supportive and collaborative environment
- Remote position with a requirement for only one annual trip to Pensacola
What to Expect (Job Responsibilities):
- Lead, manage, and coach a cross-functional team of 10+ members, ensuring high standards in execution and service delivery
- Oversee partner communications and maintain relationships with over 250 partners through various channels
- Collaborate with internal teams to optimize digital marketing strategies and enhance marketing performance
- Develop and implement tailored digital marketing strategies focused on driving measurable ROI for partners
- Analyze team KPIs and campaign results to make strategic decisions that improve outcomes
What is Required (Qualifications):
- Minimum of 1.5 years of experience leading and training client success teams with 10+ direct reports
- At least 3 years of experience in digital marketing strategy, including Google Ads, Meta Ads, and SEO
- Exceptional written and verbal communication skills with the ability to mentor and manage escalations
- Proven track record of creating client growth strategies that drive measurable business outcomes
- Strong operational mindset with hands-on experience in CRMs and project management tools
How to Stand Out (Preferred Qualifications):
- Experience in a marketing or service-based agency, especially within the orthodontic or dental industry
- Familiarity with tools such as HighLevel and ClickUp for project management and communication
- Knowledge of training program design and quality assurance standards for advisory teams
- Strong data-driven approach to monitoring client health and team performance
- Experience with cross-functional collaboration in a fast-paced environment
#OrthodonticMarketing #ClientSuccess #DigitalMarketing #RemoteWork #CareerGrowthAbout the company
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