• Job Description

  Req#: QuHSU1X2cYtZ
  Employer Industry: E-commerce and SaaS Solutions
  
  Why consider this job opportunity:
  - Opportunity to lead and transform the Customer Success function in a growing company
  - Access to ample resources, including budget for tooling and engineering support
  - Influence company strategy and product direction as a key voice in the organization
  - Build a high-performance team culture focused on efficiency and customer satisfaction
  - Engage with a mission-driven team that prioritizes innovation and customer experience
  
  What to Expect (Job Responsibilities):
  - Lead, coach, and develop the Customer Success team, fostering a culture of high performance and ownership
  - Design and implement scalable processes for onboarding, customer retention, and expansion
  - Define customer segments, success planning frameworks, and coverage models for clarity and effectiveness
  - Collaborate with product and engineering teams to build systems that reduce manual work and enhance proactive engagement
  - Drive key metrics such as Net Revenue Retention (NRR), churn, and product adoption, owning the systems that influence these metrics
  
  What is Required (Qualifications):
  - Proven experience in building or scaling Customer Success teams in a B2B SaaS environment
  - Strong strategic and operational mindset, with the ability to think in systems and outcomes
  - Experience leading CS teams through change, including restructuring or full transformation
  - Demonstrated obsession with efficiency, tooling, and automation to enhance team performance
  - Exceptional people leadership skills, with the ability to build trust and guide teams in fast-paced environments
  
  How to Stand Out (Preferred Qualifications):
  - Prior success in designing scalable processes and frameworks for customer engagement
  - Familiarity with key performance metrics in Customer Success and their impact on business strategy
  
  #Ecommerce #SaaS #CustomerSuccess #LeadershipOpportunity #TeamCulture
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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