• Job Description

  Req#: 7523732
  Employer Industry: Cryptocurrency and Financial Technology
  
  Why consider this job opportunity:
  - Salary up to $236,900
  - Bonus eligibility, equity options, and comprehensive benefits including medical, dental, vision, and 401(k)
  - Opportunity to lead and innovate in a high-growth, fast-paced environment
  - Engage with high-caliber colleagues and work on challenging problems
  - Participate in company-wide offsites to foster teamwork and collaboration
  - Chance to significantly impact customer interactions and brand reputation in the crypto space
  
  What to Expect (Job Responsibilities):
  - Champion and define strategies for global social support, presenting insights to the COO and CEO regularly
  - Build and lead a high-performance social support program across various platforms, including Reddit and LinkedIn
  - Manage crisis responses and develop playbooks for incident communications and trust-building
  - Collaborate cross-functionally to address root issues and improve customer experience
  - Oversee escalation workflows to ensure effective customer support and empathy
  
  What is Required (Qualifications):
  - 8+ years of experience leading social programs, preferably in tech, fintech, or crypto industries
  - Proven ability to manage high-volume social support environments with public visibility
  - Experience presenting to C-suite executives and influencing senior stakeholders
  - Strong understanding of AI and human support workflows
  - Excellent organizational and project management skills in a fast-paced environment
  
  How to Stand Out (Preferred Qualifications):
  - Experience in regulated industries or with government scrutiny
  - Background in crisis communications, incident response, or risk management
  - Familiarity with social listening and triage tools such as Sprinklr or Salesforce
  
  #Cryptocurrency #CustomerExperience #Leadership #CrisisManagement #Fintech #JobOpportunity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  We are building the cryptoeconomy – a more fair, accessible, efficient, and transparent financial system enabled by crypto.

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