Coinbase
Head of Social Media Support
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Job Description
- Req#: 7283493
Employer Industry: Cryptocurrency and Financial Technology
Why consider this job opportunity:
- Salary up to $185,400
- Target bonus and equity included in full-time offers
- Comprehensive benefits package including medical, dental, vision, and 401(k)
- Opportunity to lead a high-performance team in a fast-paced, innovative environment
- Engage in cross-functional collaboration to tackle complex challenges in the crypto space
- Work in a mission-driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities):
- Build and lead a social support program across various platforms, including Reddit and LinkedIn
- Elevate real-time social listening and resolution for customer issues
- Facilitate cross-functional collaboration to address root problems and enhance user experience
- Oversee escalation workflows to ensure effective and empathetic customer interactions
- Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications):
- 6+ years of experience leading social programs, preferably in tech, fintech, or crypto
- Proven track record in managing high-volume social support environments
- Experience collaborating with communications and brand teams during crises
- Strong understanding of AI and human support workflows
- Ability to present data-driven insights at the executive level
How to Stand Out (Preferred Qualifications):
- Experience in regulated industries or with government scrutiny
- Background in crisis communications or incident response
- Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)
#Cryptocurrency #Fintech #CustomerExperience #CrisisManagement #Leadership
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We are building the cryptoeconomy – a more fair, accessible, efficient, and transparent financial system enabled by crypto.
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