• Job Description

  Req#: A5500-25-0002?language=en&page=118&sort=publicationDateDesc

  Job summary

  Here in Penwith Primary Care Network (PCN) we have created a coaching service as part of the transformation of mental health care in Cornwall. There has never been a more exciting time to work in mental health services, especially in primary care. We want to hear from people who have passion and creativity to help shape and build our holistic service in Penzance, Hayle and St Ives.

  We aim to create a space where we understand what matters to you, not whats the matter with you. Our new team will include a diverse range of skills, to listen and support people who are struggling with their mental wellbeing. We are in the process of creating a welcoming hub in Penzance & Hayle, with outreach supporting our more rural areas.

  Main duties of the job

  As a Health and Wellbeing Coach (Mental Health) You will work as part of a team, coaching patients both on a face to face and virtual basis.

  This role will be predominantly hub-based, working across multiple locations with some remote working and outreach clinics in Penwith. You will be a valuable member of the mental health & wellbeing team, as well as being aligned to one or more GP practices in the patch. A driving licence is essential.

  We are looking for candidates who are enrolled in, willing to undertake, undertaking or qualified from Health Coaching training with the training delivered by a training organisation listed by the Personalised Care Institute.

  About us

  Penwith Primary Care Network is an innovative and forward thinking PCN that comprises of seven network practices and a patient population of approximately 69000.

  We encourage people from all backgrounds to contact us and discuss the role, as there is so much to explore about this innovative, new way of working. Being comfortable with a certain level of uncertainty is a must, in our fast paced environment.

  We offer competitive benefits and a happy, compassionate work environment.

  Details

  Date posted

  09 July 2025

  Pay scheme

  Other

  Salary

  £30,000 to £35,000 a year

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  A5500-25-0002

  Job locations

  The Lescudjack Centre

  Penmere Close

  Penzance

  Cornwall

  TR18 3PE

  
  

  Hayle Day Care Centre

  Commercial Road

  Hayle

  Cornwall

  TR27 4DE

  
  

  Job description

  Job responsibilities

  Key responsibilities

  Manage and prioritise a caseload, taking a non-judgemental approach based on strong communication and negotiation skills, while considering the whole person when addressing existing issues

  Use IT and MDT channels to screen patients, with an aim to identify those who would most benefit from health coaching

  Provide personalised support to individuals, their families and cares, to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

  o Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives

  o Providing interventions such as self-management education and peer support

  o Supporting patients to establish and attain goals that are important to them

  o Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illness

  o Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing

  o Increasing patient motivation to self- manage and adopt health behaviours

  Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and wellbeing and subsequently supporting them in shared decision-making conversations

  Utilise health coaching skills to support and develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers

  Explore and support patient access to a personal health budget, where appropriate, for their care and support

  Refer people to other health professionals within the PCN as appropriate

  Adheres to a code of ethics and conduct in line with the NHS England health coaching Implementation and Quality Summary Guide.

  Wider responsibilities

  Develop collaborative relationships and work in partnership with health, social care and community and voluntary sector providers and MDTs to holistically support patients wider health and wellbeing, public health and contributing to the reduction of health inequalities

  Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input

  Raise awareness within the PCN of shared decision-making and decision support tools

  Work closely in partnership with the social prescribing link workers, to work alongside people who may need additional support.

  Maintain and update care records, including on GP practice systems.

  Job description

  Job responsibilities

  Key responsibilities

  Manage and prioritise a caseload, taking a non-judgemental approach based on strong communication and negotiation skills, while considering the whole person when addressing existing issues

  Use IT and MDT channels to screen patients, with an aim to identify those who would most benefit from health coaching

  Provide personalised support to individuals, their families and cares, to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

  o Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives

  o Providing interventions such as self-management education and peer support

  o Supporting patients to establish and attain goals that are important to them

  o Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illness

  o Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing

  o Increasing patient motivation to self- manage and adopt health behaviours

  Work in partnership with patients to support them to develop their level of knowledge, skills and confidence enabling them to engage with their health and wellbeing and subsequently supporting them in shared decision-making conversations

  Utilise health coaching skills to support and develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers

  Explore and support patient access to a personal health budget, where appropriate, for their care and support

  Refer people to other health professionals within the PCN as appropriate

  Adheres to a code of ethics and conduct in line with the NHS England health coaching Implementation and Quality Summary Guide.

  Wider responsibilities

  Develop collaborative relationships and work in partnership with health, social care and community and voluntary sector providers and MDTs to holistically support patients wider health and wellbeing, public health and contributing to the reduction of health inequalities

  Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input

  Raise awareness within the PCN of shared decision-making and decision support tools

  Work closely in partnership with the social prescribing link workers, to work alongside people who may need additional support.

  Maintain and update care records, including on GP practice systems.

  Person Specification

  Qualifications

  Essential

  • Enrolled in, willing to undertake, undertaking or qualified from health coaching training, with the training delivered by a training organisation listed by the Personalised Care Institute

  Personal Attributes

  Essential

  • Compassionate, trauma-informed approach
  • Flexible team player who is equally happy working alone or as part of a team
  • Ability to work autonomously and make decisions within the boundaries and scope of the role
  • Willingness to undertake mandatory training online or face-to-face, and to undertake further training as the service/need develops
  • Driving licence with access to a car
  • Enhanced DBS check

  Experience

  Essential

  • Experience of working with people who have trouble coping with their emotions and/or have experienced poor mental wellbeing
  • Experience of working with people with a wide range of issues, for example drug and alcohol dependence, self-harm, domestic violence
  • Basic understanding of a range of prevalent mental illnesses, how and why they may develop and the symptoms someone might experience

  Desirable

  • Experience of working with neuro-divergent people
  • Understanding of health and social inequalities in parts of Penwith
  • Basic understanding of medication, physiological comorbidities, and the effects of these on a persons presentation
  • Good knowledge of the voluntary sector and charities that are available locally to support bio/psycho/social wellbeing

  Person Specification

  Qualifications

  Essential

  • Enrolled in, willing to undertake, undertaking or qualified from health coaching training, with the training delivered by a training organisation listed by the Personalised Care Institute

  Personal Attributes

  Essential

  • Compassionate, trauma-informed approach
  • Flexible team player who is equally happy working alone or as part of a team
  • Ability to work autonomously and make decisions within the boundaries and scope of the role
  • Willingness to undertake mandatory training online or face-to-face, and to undertake further training as the service/need develops
  • Driving licence with access to a car
  • Enhanced DBS check

  Experience

  Essential

  • Experience of working with people who have trouble coping with their emotions and/or have experienced poor mental wellbeing
  • Experience of working with people with a wide range of issues, for example drug and alcohol dependence, self-harm, domestic violence
  • Basic understanding of a range of prevalent mental illnesses, how and why they may develop and the symptoms someone might experience

  Desirable

  • Experience of working with neuro-divergent people
  • Understanding of health and social inequalities in parts of Penwith
  • Basic understanding of medication, physiological comorbidities, and the effects of these on a persons presentation
  • Good knowledge of the voluntary sector and charities that are available locally to support bio/psycho/social wellbeing

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Penwith Primary Care Network

  Address

  The Lescudjack Centre

  Penmere Close

  Penzance

  Cornwall

  TR18 3PE

  Employer details

  Employer name

  Penwith Primary Care Network

  Address

  The Lescudjack Centre

  Penmere Close

  Penzance

  Cornwall

  TR18 3PE

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice