Description

JOB DESCRIPTION:

• High-performing brand ambassadors with exemplary interpersonal and customer service skills, focused on promoting and coordinating care at Emory Healthcare for employees (Emory and corporate partner employees).
• Serves as a liaison between employees and Emory Healthcare providers and staff.
• Assesses employee's needs and coordinates care with the appropriate physicians, care teams, services, or community resources within established procedures and guidelines.
• Develops customized care itineraries and plans that meet the unique health and lifestyle needs of employees.
• Suggests and implements new and innovative services to improve employee health.
• Coordinates with the office of wellbeing to incorporate wellness initiatives into healthcare offerings.
• Coordinates with EHC marketing and community engagement teams on outreach activities, such as education, health fairs, and screenings.
• Provides consistent onsite presence and concierge service in order to build strong relationships and improve employee satisfaction with their healthcare.
• Partners and proactively participates with all levels of the leadership team on driving results in various initiatives.
• Develop mechanisms to measure effectiveness and success of these activities.

MINIMUM REQUIREMENTS:

• Bachelor's degree preferred and two years healthcare, customer services or related job experience preferred. Detail-oriented, effective communication skills, problem solving, interpersonal and customer service skills.
• No performance or disciplinary issues.
• ADDITIONAL REQUIREMENTS: Critical thinking and requires minimum supervision to carry out day-to-day duties.
• Drives performance of health initiatives to goal and takes pride in achieving improved outcomes.
• Exceptional skill and knowledge in scheduling across a wide range of healthcare services.
• Deep knowledge of Patient Access operations.
• Keen knowledge and/or interest in employee health & wellness.
• Resourceful, solution oriented, focused, and dependable.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.