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Healthcare Customer Service Rep | $ 15/hour | Remote | Albuquerque, NM

Pay15.00 / hour
Employment typeFull-Time

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  • Job Description

      Req#: 3816

      At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

      If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?


      Some of what you will be doing:
      • Enjoy making outbound calls and reaching out to patients, members, and customers
      • Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
      • Have a passion for helping patients make decisions that will enhance their healthcare experience
      • Make welcome calls and assist members and patients with benefits and insurance information
      • Outbound calls to conduct surveys
      • The best part, you will be making a difference in someone's life!

      How to thrive when working at home:
      • Safety
        • Choose a consistent work area/office
        • Make your area physically safe
        • Stay organized
        • Personalize your desk!
      • Security
        • Privacy matters
        • Keep it quiet - remember, we are dealing with patients!
        • Protect your computer
      • Support
        • Communicate
        • We coach and focus on your performance
        • Quality matters
      • Success
        • Get ready for work!
        • Prepare yourself mentally
        • Use your resources
        • On your break, get outside once in a while

        Why Carenet?

        For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .


        We want you to be successful, so these are some of the qualifications required:
        • High School Diploma or General Education Degree (GED) required
        • Strong computer experience (data entry, screen navigation, keyboarding),
        • Experience with Microsoft Outlook (email) and Word
        • Excellent customer service skills
        • Ability to adhere to daily schedules and duties
        • Excellent oral and written communication skills
        • Excellent demonstration of caring and compassion
  • About the company

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