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Healthcare Customer Service Representative - Remote
5 days agoWhat's your preference?
Job Description
- Req#: NBBvqOVuNqCL
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely in a virtual team environment
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with matching contributions
- Paid time off and employee assistance programs
- Employee discounts and referral programs
What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, and social media to resolve inquiries
- Calmly de-escalate issues and provide solutions to customer problems
- Escalate interactions when necessary and appropriate
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required
What is Required (Qualifications):
- Must be at least 18 years of age
- Minimum educational requirement: High School Graduate or GED
- 6 months of customer service experience preferred
- Ability to type at least 25 words per minute
- Proven oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience working in a virtual team environment
- Strong logical problem-solving skills
- Comfort with desktop computer systems and navigating Windows operating systems
- Excellent organization and work prioritization skills
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
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