Hennepin Healthcare
Healthcare Scheduling, Connection Advisor Associate (Remote), Bilingual Spanish
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Job Description
- Req#: 251409
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely after the initial training period
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and service delivery
- Comprehensive training provided to ensure compliance with regulations
What to Expect (Job Responsibilities):
- Serve as the first point of contact for incoming calls, answering questions and handling routine matters
- Schedule, cancel, and reschedule appointments for patients, following established policies and procedures
- Accurately capture and update patient demographic and insurance information during calls
- Assist in mentoring newly onboarded team members to enhance their skills
- Process payments for co-pays and outstanding balances while ensuring call quality standards are met
What is Required (Qualifications):
- High School Diploma
- One year of data look-up/data entry experience
- Two years of experience in customer service with complex problem-solving skills
- One year of remote work experience
- Bilingual in Spanish
How to Stand Out (Preferred Qualifications):
- One year of post-secondary education
- Experience in a healthcare call center
- Patient registration experience
#HealthcareServices #CallCenter #RemoteWork #PatientCare #BilingualSpanish
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hennepin County Medical Center is a Level I adult and pediatric trauma center and safety net hospital in Minneapolis, Minnesota, the county seat of Hennepin County.
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