Prolim
3rd Shift - Help Desk Technical Support 2
This job is now closed
Job Description
- Req#: JPC 9033127
PROLIM (www.prolim.com) is currently seeking Help Desk Technical Support 2 for one of our top Client for Location- Newport News, VA
Qualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.com
Job description:
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
May route calls to product line specialists.
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
AA or other 2-year technical degree in related discipline and 1 year of related experience
Equivalency:
Associate’s Degree and 1 year of experience.
A relevant professional certification can be substituted for an Associate's Degree
Special Requirements:
**Shift will include weekend rotations, mostly remote. 1st Month of Training will be 1st shift. ** Latter 3rd Shift
Experience supporting many applications including MS Office products, ServiceNow, O365, VPN apps and many other business and engineering applications.
Experience with troubleshooting Windows clients.
What are the top 3 items the Hiring Manager is looking for?
Customer Service, troubleshooting skills, Windows
About PROLIM
PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.
About the company
PROLIM is a global company focused on product innovation by leveraging IT and PLM Technologies. PROLIM has more than a decade of PLM Service history – serving Automotive, Aerospace, High Tech and Industrial Machinery companies throughout the world.
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