ISCO Industries
Helpdesk Agent
5 days agoWhat's your preference?
Job Description
- Req#: HELPD002105
- Answers, evaluates, and prioritizes service requests received via-telephone, voice mail, e-mail, and in-person for users’ computer performance.
- Maintains accuracy of help desk database.
- Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
- Performs diagnostics with user to collect information about problem to determine source of error.
- Maintains all hardware asset records.
- Manages nightly backup process and media rotation and storage.
- Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
- Records resolution information in help desk knowledge management database.
- Sets up new user accounts, and deploys IT assets to users and locations.
- Other duties may be assigned to meet business needs.
- Education: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Experience: one or more years of professional experience in IT infrastructure; or equivalent combination of education and experience will be considered.
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members’ growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.
The Helpdesk Agent will manage incoming support requests to include categorizing, triaging, resolving, documenting resolution and/or escalating where appropriate. Installing, modifying, and making minor repairs to company computer hardware and software systems; providing technical assistance and training to system users, troubleshooting and resolving software, hardware, and connectivity problems.
Minimum Qualifications for Consideration
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
The official twitter account for ISCO Industries: a global pipeline solutions provider.
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