Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package starting from the first day of employment
- Flexible shift scheduling, including nights, weekends, and holidays
- Work remotely with a requirement for a quiet, private workspace
- Join a recognized leader in improving patient outcomes in the healthcare ecosystem
- Engage in a dynamic call center environment supporting healthcare customers 24/7

What to Expect (Job Responsibilities):
- Handle inbound customer calls related to clinical applications such as Epic, Cerner, McKesson, and Meditech
- Track, document, and close or escalate incident tickets in a timely manner
- Drive resolution of incidents on a 24/7 service desk
- Maintain a designated workspace and remain in the phone queue for 8 to 10 hours
- Provide effective communication and support to healthcare customers

What is Required (Qualifications):
- Minimum of 4 years of service desk or helpdesk experience, or equivalent education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Must be shift flexible, with availability for nights, weekends, and holidays
- 1 year of call center, customer service, or application support experience

How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Demonstrated service philosophy in interactions with clinicians and colleagues
- Strong communication and interpersonal skills
- Proficient typing and English language skills, both verbally and in writing
- Exceptional ability to work optimally in a fast-paced environment

#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #CallCenterJobs

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