• Job Description

  Req#: R19271

  It's fun to work in a company where people truly BELIEVE in what they're doing!

  We're committed to bringing passion and customer focus to the business.

  The pay rate or range for this position is: $$30 to $35 per hour

  
  

  Job Summary

  We are seeking a highly skilled, part-time, in-office Service Desk Technician with excellent customer service abilities to provide Tier 1–2 IT technical support for our organization. This role is ideal for someone with hands-on IT experience, strong troubleshooting skills, and the ability to work independently and efficiently to support users and resolve technical issues.

  Job Description

  Work Schedule:

  • Part-time, 8:00 AM – 5:00 PM Pacific Time, Mondays, Wednesdays, and Fridays.
  • Occasional on-call support may be required.
  • Office location: San Jose, California.
  • This is an in-office role. Remote work is not available for this position.

  Key Responsibilities:

  • Provide Tier 1–2 help desk support via phone, in-person, email, and the help desk ticketing system.
  • Respond to and resolve user issues related to desktop/laptop hardware, software, printers, and basic networking.
  • Track and manage support tickets to meet service level agreements (SLAs) and user expectations.
  • Troubleshoot basic issues related to Active Directory, DHCP, LAN/WAN, and system access.
  • Support the setup, configuration, and troubleshooting of end-user devices.
  • Assist with mobile device management (MDM) tasks as needed.
  • Coordinate IT equipment moves and setups for users as requested.
  • Help maintain an up-to-date inventory of IT hardware and supplies.
  • Document support procedures and solutions to common problems.
  • Ensure operating systems and antivirus software are kept up to date.
  • Support software installations, updates, and configurations.
  • Assist in maintaining system security by applying updates and patches.
  • Provide occasional end-user guidance or training (in person or via documentation).
  • Participate in scheduled maintenance and routine system health checks.
  • Escalate unresolved or complex issues to senior IT staff.
  • Support special IT projects and perform other duties as assigned.

  Preferred Skills and Qualifications:

  • 1–2 years of IT support or help desk experience.
  • Basic understanding of Active Directory, DHCP, and networking fundamentals.
  • Familiarity with Windows OS, macOS, iOS, Office 365, and remote support tools.
  • Knowledge of basic MDM platforms is a plus.
  • CompTIA A+ and/or Network+ certifications are a plus.
  • Spanish language skills are a plus.
  • Strong communication and excellent customer service skills are essential.
  • Ability to manage time effectively and handle multiple tasks simultaneously.
  • Comfortable working independently as well as part of a team.
  • Use of hand tools for computer troubleshooting

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  Work Authorization

  Authorized to work in the U.S.

  Equal Employment Opportunity Employer

  Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

  Americans with Disabilities Act

  Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• About the company

  Businesses trust Flagship Facility Services to make their facilities better by providing Janitorial & Facility Maintenance Services.

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