• Job Description

  Req#: R0016786

  Job Title:

  Helpdesk Support

  Job Requisition:

  R0016786

  Job Description:

  H&E Equipment Services is one of the largest integrated equipment companies in the nation that provides the higher standard in equipment sales, rental, parts, and service. With locations across the United States, we pride ourselves on being an equipment company, run by equipment people. We leverage our national portfolio of equipment with a local approach to provide reliability, fair prices and the support of a first-class service team. Where others stop, we continue.

  IT Helpdesk support responsibilities include providing quality support for PC infrastructure and user community, endorsing appropriate growth, flexibility, performance, and security for H&E’s needs.

  Job Requirements:

  • Accurate and timely usage of Ticket system

  • Ensure that policies and procedures are practiced and documented

  • Maintaining technical expertise in assigned areas by actively participating in all training opportunities

  • Researching and developing new and emerging technologies to achieve better overall system reliability and performance

  • Maintaining open dialogue with current staff members to stay apprised of systems status and issues

  • Constantly evaluating current policies, procedures and practices to ensure desired results

  • Working with staff members to ensure the proper configuration and maintenance of existing and newly installed systems

  • Ensure highest quality level of customer service by remaining polite, informative and accurate with all statements to H&E user community

  • Utilize appropriate quoting practices to ensure fair pricing of products among vendors

  • Develop and monitor existing documentation to ensure quality and accuracy of current processes and activities

  • Maintain systems to applicable regulatory standards

  • High School Diploma or Equivalent required

  Preferred Qualifications:

  • Bachelor’s degree preferred

  • Previous helpdesk experience preferred

  Searching for a solid, growth-oriented company that values its employees? Join H&E Equipment Services! We offer competitive wages, excellent benefits, paid holidays, paid time off and a 401K retirement savings plan with company match.

  EOE/AA Disabled/Veterans

• About the company

  H&E is one of the largest integrated equipment companies in the nation, providing the higher standard in equipment rentals, sales, parts, and service.

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