This job is now closed
Job Description
- Req#: 25-239236
Location Address: 2201 Eglinton Ave East Ecosystem 4, Scarborough - 2 weeks training onsite and then Hybrid work model (3 days onsite per week)
Contract Duration: 1 year
Possibility of extension: Yes
Conversion to FTE: Based on performance + vacancy
Schedule Hours: Monday Friday – Either 9:30 am 5:30 pm, 10:30-6:30 pm or 11 am - 7 pm. Late shift rotation (12 pm - 8 pm) every 6 weeks or so.
Story Behind the Need
Business group:
CS&S Technical Support Help Desk - Main function - provide technical support assistance to Small Business/Commercial/Private Banking clients with digital cash management services /online banking with focus on first call resolution and customer care excellence.
Candidate Value Proposition:
The successful candidate will have the opportunity to work hybrid after the first two weeks, where they are only asked to come 3x per week to the office. Career growth and development opportunities available. Entry level position, which serves as a prerequisite for other roles within the Bank.
Typical Day in Role:
• Inbound Technical Support Help Desk
• Entry level position, which serves as a prerequisite for other roles within the Bank.
• The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Candidate Requirements/Must Have Skills:
1) Fluent English and Spanish or French- Mandatory (no exceptions, bilingual and fluency in both languages required) - Please test language fluency prior to referring the candidates
2) 2+ Years Customer Service Experience
3) 1-3 years of browser troubleshooting practices
4) Demonstrated knowledge of computer software, such as configuration management software, operating system literate.
Nice to Have
1) Previous Help Desk or Contact Center experience
2) Technical Help Desk Experience
Soft Skills Required:
• Strong verbal and written communication skills.
• Quick learner, reliable and punctual
• Ability to work well under pressure
• Result and customer focus.
• Driven with a high-performance mindset.
• Empathetic and professional
Education:
• College/University degree preferred
Best VS. Average Candidate:
Strong technical helpdesk experience with strong language proficiency.About the company
Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.