Alzheimer's Association
Helpline Agent
This job is now closed
Job Description
- Req#: HELPL001905
Employer Industry: Non-profit organization/Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $23 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Flexible schedule including weekends and non-traditional hours
- Comprehensive benefits package including medical, dental, vision, and more
- Chance to make a life-changing impact on individuals affected by Alzheimer's disease and their caregivers
What to Expect (Job Responsibilities):
- Answer questions and provide information about Alzheimer's disease and other dementias
- Offer caregiver education and tips using person-centered care strategies
- Assess callers' needs and refer complex and crisis situations to Care Consultants
- Handle high emotion, trauma, and grief with empathy and calmness
- Provide information and registration for Association events and programs
- Collect and document constituent contact and demographic data
- Maintain confidentiality of client issues and information
- Follow established Association Contact Center policies and procedures
- Integrate new knowledge and practices through training
What is Required (Qualifications):
- High School Diploma or equivalent (Associates/Bachelor's degree preferred)
- 2-3 years of customer service work experience
- Good word processing and general computer skills
- Typing speed of 30 wpm
- Strong oral and written communication skills
- Able to work a flexible schedule (day, evening, weekend, or holidays)
- Home office with a desk, chair, and private workspace without distractions
- Hard-wired internet connection meeting speed requirements
How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in healthcare-related service or customer service in a healthcare setting
#NonProfitOrganization #HealthcareServices #RemoteWorkOpportunity #FlexibleSchedule #AlzheimersDisease
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Alzheimer's Association was founded by Jerome H.
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