• Job Description

  Req#: ioXXfzKHp8Mu
  Role: Home Concierge Specialist
  Location: Remote (United States)
  Compensation: $45,000
  
  • Opportunity to earn an additional $2,000 per year if your regular schedule includes Saturday or Sunday shifts
  About Clever
  
  Clever Real Estate is a venture-backed proptech company revolutionizing the way people buy, sell, and manage real estate. We combine cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent real estate experiences.
  
  We've built the leading online education platform in real estate and earned a perfect 5.0 TrustPilot rating-helping consumers save over $160 million in real estate fees. If you're looking for an impactful role where you'll work closely with leadership and shape the employee experience at a fast-growing company, we'd love to hear from you!
  Home Concierge Specialist (Full time) - 100% Remote
  
  We are seeking a customer-focused, Home Concierge Specialist to support homeowners looking to buy or sell a home. In this role, you'll manage inbound leads and customer conversations provide timely follow-ups, and guide customers through the initial stages of their real estate journey.
  
  We are looking for someone who will commit to 40 hours per week, with a set schedule that includes five workdays and an 8.5-hour shift per day (including a 30-minute break). This role is ideal for someone who thrives in a remote call-center environment, enjoys engaging with customers, and is motivated by helping people navigate an important life decision.
  
  About the role
  
  • Oversee 30-60 customer conversations per day, discovering their needs, providing guidance, answering questions about Clever's services, and connecting them with the right solutions.
  • Educate home buyers and sellers on Clever's process, clearly communicating the value proposition.
  • Collect and verify key customer details to ensure accurate data is passed to our agent network.
  • Collaborate with the agent network team to ensure successful agent matches through text introductions or live transfers.
  • Follow up with existing customers to confirm their needs are being met by agents.
  • Maintain a high level of professionalism while delivering excellent customer experiences.
  What We're Looking For
  
  • Real estate experience is highly preferred.
  • Experience in customer service, sales, or a call-center environment.
  • Strong verbal and written communication skills.
  • Ability to work independently and manage time effectively.
  • Growth mindset - eager to learn and improve.
  Compensation & Benefits
  
  • $45,000
    • Opportunity to earn an additional $2,000 per year if your regular schedule includes Saturday or Sunday shifts
  • Health, dental, vision (we cover 75% of base plan), and life insurance
  • Company 401k program
  • Paid Time Off starting at 18 days per year that grows with tenure
  • 6-12 weeks of paid parental leave
  • 3 free counseling sessions and optional weekly meditation
  
  Customer Experience team coverage:
  
  • Monday-Friday: 7 AM - 9 PM CST
  • Saturday-Sunday: 7 AM - 9 PM CST
    • Most likely this will be M-F 12:30 - 9 PM CST and/or T-Saturday 12:30 - 9 PM CST.
    • Your schedule will remain consistent weekly, with opportunities for adjustments in the future.
  
  If you're a self-motivated, customer-oriented professional who enjoys making an impact, we'd love to hear from you!
  
  Equal Employment Opportunity Employer Statement:
  
  Clever Real Estate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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