• Job Description

  Req#: REQ192375

  • Grow your lending career with our industry leading home loan platform

  • Showcase your Lending expertise & passion for building meaningful relationships

  • Enjoy seamless systems & industry-leading time to unconditional approval / technology

  See yourself in our team

  The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

  Do work that matters
  As the Executive Home Lender you will be reporting to a Team Manager who reports directly into the Senior Manager Home Lending Needs.

  You will be pro-active in building your portfolio base and actively manage your customers to ensure all needs are explored and the right solutions offered.

  You have a deep level of Home Lending experience and knowledge.

  
  More specifically you will:

  • Draw from extensive experience in products, processes, policies and lending risk appetite to describe options and value propositions, answer questions and resolve objections effectively

  • Develop a reputation for being a trusted advisor by guiding customers and business partners on the lending journey. Build advocates and focus on how CBA can deliver authentic and long terms relationships

  • Embody our values, create followership and drive success with a team of passionate lenders

  • Proactively research and utilise industry and customer network to enhance and share knowledge of Regulatory requirements and its impacts on the market, industry, customers and the Group

  • Develop and maintain internal and external referral sources and effectively ask for business and coach others in how to ask for business through deeper and proactively customer and business partner relationship. Build own referral partner network externally.

  • Show advanced application of the Group’s risk framework to attract and retain customers. Effectively question risk situations and encourage a speak-up culture.

  
  We’re interested in hearing from people who:

  • Track record of delivering excellent customer service through a proven ability to establish and maintain effective and rewarding relationships.

  • World class customer pipeline management skills

  • Prior proven experience within a lending/sales environment

  • Knowledge of retail lending with the ability to identify and anticipate customers’ financial needs

  • Demonstrated understanding of Home Lending products and the current national home lending legislation

  • Ability to coach and upskill peers

  • Advanced business and market acumen

  If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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  Advertising End Date: 09/07/2023

• About the company

  The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

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