Remote Jobs
Homesite Customer Service Representative (Primarily Home)
This job is now closed
Job Description
- Req#: R35729
Employer Industry: Insurance Services
Why consider this job opportunity:
- Salary up to $31.25 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely 80% of the time, with occasional travel for team meetings and events
- Comprehensive benefits package including medical, dental, vision, and a competitive 401(k) contribution
- Paid time off program with 23 days accrued annually for full-time employees
- Supportive and inclusive work environment that values diverse experiences
What to Expect (Job Responsibilities):
- Serve as the first contact for Homesite-CONNECT customers regarding service issues and account information
- Research customer inquiries and resolve conflicts while maintaining a results-driven approach
- Educate clients and advisors on newly enacted services to facilitate efficient self-service
- Gather and enter relevant information to ensure prompt resolution of customer issues
- Refer complex issues to appropriate service partners for further assistance
What is Required (Qualifications):
- Experience providing customer-focused solutions or support
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Must be able to troubleshoot and resolve customer issues
- P&C Producer license is strongly preferred, but not required; candidates must pass the state exam within 12 months
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the insurance industry
- Familiarity with company or product policies and systems
- Proven ability to work independently in a remote setting
- Experience with conflict resolution and problem-solving techniques
- Knowledge of self-service tools and resources for customers
#InsuranceServices #CustomerSupport #RemoteWork #CareerGrowth #ComprehensiveBenefits
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