Posting End Date:

May 14, 2024

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Job Description:

At a glance

● Working pattern- Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:30-23:00.

- Due to working time regulations, applicants must be 18 years or over to apply.

This role is based at Ambleside, Cumbria

● Salary - The salary for this role is £20,550 - £23,000, based on a 37.5 hour working week. From 1st April this will change to a Fixed £11.55 per hour.
● Contract type - This is a permanent role
● Live in accommodation is available, if required- private double bedroom with private bathroom. Salary deduction of up to £135 per calendar month

About the role

To work as part of the hotel team to deliver and maintain a first-rate guest experience through the focus on the delivery of market leading customer service. To add value to the efficient and profitable running of your hotel in order to achieve your business and personal objectives, along with those of your team and the hotel.

Through your Profession, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

Duties & Responsibilities:

• Being a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.

• Resolving guest queries/complaints at the first point of contact.

• Interacting with guests, sharing product knowledge on drinks and food.

• Primary function is food service, Serving guest orders from kitchen to table, clearing tables daily and weekly hygiene checks.

• Cleaning down and resetting rooms in readiness for the next service.

• Knowing and understanding wine/drinks, serving coffee etc . - Will be trained on knowledge of drink varieties.

• Assisting with housekeeping: stripping the rooms after guests depart, changing towels and linen. Remaking beds, cleaning bathrooms, vacuuming, dusting, general cleaning and changing the teas and coffees.

• Bagging up of laundry to be taken by a supplier and cleaned.

• Some occasional kitchen portering work - operating the dishwasher and putting away items used within the kitchen and dining rooms.

• Knowledge of the chemicals required, ensuring compliance with food safety regulations (training provided).

About Ambleside Park

It’s our Place in the Lakes. Set on the banks of Lake Windermere in the Lake District, it’s a 24 bedroom haven to get away, explore and maybe even be inspired like the great writers and artists of the past.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.

With all of the National Trust park to explore, whether walking on their own or on a guided tour, whizzing about on a mountain bike trail or visiting local craft shops, you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.

You also can view a copy of the full job outline:-

External applicants - please view the attached job outline

Internal applicants - please click the link below.

Essential skills you’ll need:-

●Self-motivated/ Industrious
●Proficient in IT systems and able to use standard software
●Excellent communication skills
●Proven experience of the hospitality industry

Desirable skills you could bring:-
● Level 2 Food Safety
●Experience of hospitality industry

Benefits of the Partnership and the role:

-You will enjoy 25% discount at John Lewis and 20% in Waitrose
-The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
-Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

-Our package also includes an exciting chance for live-in accommodation that can be tailored to the needs of our ideal candidate.

-Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

Important Information - Application and Interview Process:

The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

Once you've submitted an application the next steps of the process, if successful, will include a one to one interview (and a Technical Trade test - delete if not required)
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
We occasionally close vacancies early in the event we receive a high volume of applications, therefore, we recommend you apply early.

Pay:

£11.55 Hourly

Scheduled Weekly hours:

37.5

Worker Type:

Permanent Partner

Job Level:

Partnership Level 10

Hours of Work:

Varied hours of full time work (37.5 hours per week) across seven days to include early starts from 07:30, late finishes until 23:00 and weekends.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. ? ?

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

-