• Job Description

  Req#: 495070

  Who We Are:

  At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

  A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

  Your Role:

  CEA CAPA seeks applicants for an opportunity to work within the rewarding field of study abroad as a Housing Assistant. This full-time, permanent role is ideal for those passionate about fostering positive, transformative experiences for students from U.S. colleges and universities during their time abroad.

  As a key member of our ten-person student support team, you will play an essential role in ensuring that students are set up for success, both in and outside their academic pursuits, by managing all aspects of their housing arrangements. This position requires an organized and detail-oriented individual with excellent project management skills, as well as a strong ability to empathize with and support students adjusting to life in a new country.

  This role offers diverse responsibilities and the opportunity to gain exposure to multiple facets of international education. It is especially rewarding for individuals who thrive in a collaborative environment and enjoy seeing students flourish as they navigate their study abroad journey.

  What You’ll Do:

  The job duties listed below are not all inclusive of what the employee may be responsible for. Other duties may be assigned.

  Day-to-day tasks:

  • Promptly address and resolve student housing issues, coordinating with maintenance teams to ensure timely repairs and upkeep.
  • Offer day-to-day guidance to students, addressing their housing-related inquiries and ensuring their comfort and well-being throughout the study abroad experience.
  • Refer escalated or complex housing issues to the Housing Coordinator and/or Program Director for further intervention.
  • Regularly inspect student accommodations to ensure they meet CEA CAPA’s standards for safety, cleanliness, furnishings, and amenities.
  • Make informed and high-quality housing placements that align with students’ needs and preferences.
  • Maintain accurate records of housing equipment, including kitchen supplies, bed kits, and other housing-related items.
  • Assist in organizing student arrivals, including airport pickups, and provide clear communication and housing orientation to ensure smooth transitions.
  • Facilitate student move-ins and move-outs, coordinating with relevant teams to ensure the process is efficient and organized.
  • in planning and executing housing turnover processes between student cohorts, ensuring accommodations are ready for the next group.
  • Create, update, and distribute housing-related materials, including guidelines and orientation documents for students.
  • Continuously research and evaluate potential new housing options to enhance CEA CAPA’s housing portfolio and offer diverse accommodations.
  • Support in meeting with housing vendors and negotiating contracts, both short- and long-term, to secure quality housing solutions.
  • Maintain the Incidental Billing Report, promptly documenting any housing damage and ensuring accurate billing to students.
  • Implement and uphold CEA CAPA’s housing policies, ensuring students understand and adhere to the guidelines.
  • Actively engage in weekly or biweekly team meetings to discuss housing updates, student feedback, and continuous improvements.

  Occasional tasks:

  • Participate in the CEA CAPA emergency cell phone rotation
  • Participate in welcoming visiting faculty
  • Participate in activities and excursions as assigned

  Performance expectations:

  • Fluency in spoken and written English and Spanish
  • Task management and organization skills
  • Proactive, flexible and able to work under pressure
  • Networking skills
  • Empathy and inclusive mindset
  • Enthusiastic about studying abroad and international education
  • Knowledge of the city and its neighborhoods

  
  

  Starting Salary: €24,000

  What Makes a Great Candidate:

  • Experience managing data and preparing reports.
  • Legal authorization to work in Spain.
  • Strong digital technology skills.
  • Passion for creative problem-solving.
  • Self-starter with the ability to work independently and handle multiple priorities.
  • Proven team player with strong collaboration skills.
  • Interculturally sensitive with a global perspective.
  • Experience living, working, or studying abroad.
  • Prior experience working with housing providers and supporting those in need of housing.
  • Experience in youth or student-facing roles, preferably in university housing.

  Hours:

  This is a full-time position; based in Madrid this role operates within standard business hours Monday-Friday. Candidate must have legal authorization to work in Spain.

  Salary is competitive, based upon experience and qualifications. If interested, please send CV and cover letter to Housing Coordinator Marta Pacho at mpacho@ceacapa.com. CEA CAPA is an Equal Opportunity employer.

  We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

  Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

• About the company

  CEA is a leading global education provider with nine campuses worldwide and 32 additional partner programs located throughout Eastern and Western Europe, Central America, South America and Africa. CEA students acquire an international higher learning experience while completing academically rigorous courses designed to create global leaders in the 21st century.

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