Job Title:

Housing Specialist

Kent State University, Kent, OH

Salary:

$15.64

Basic Function:

Manage student accounts. Identify and actively participates in the resolution of problems. Serve as a resource for student housing applications and assignments. This position reports the assignment and fiscal areas. Reports to a designated supervisor typically within the assignments or fiscal areas.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Coordinate/assist in processing housing assignments.

Apply and process housing charges; prepare student records for weekly billing.

Apply charges to student accounts.

Assign and update cohort codes; ensure proper charge schedule associated with student records.

Monitor and process incoming housing applications.

Assist with early arrival tracking/charges and break housing assignments/charges.

Assist students and families with navigating the housing application.

Manage appeals for housing charges; gathers information and make recommendations.

Process housing forfeiture and appeal charges.

Apply and process housing scholarships and waivers.

Serve as primary contact for inquiries regarding assignments; troubleshoot/vet assignment inquires (frontline response; refer and resource).

Communicate with constituents regarding assignments and housing charges; respond to inquiries regarding housing charges.

Receive and direct students through petitions for contract release process; communicate decisions and rationale; and provide reports.

Assist with questions regarding and routing of commuter exemptions; may communicate decisions and rationale.

Communicate with offices regarding student charges (e.g. Bursar, One Stop, and University Dining Services, etc.).

Process conference billing.

Assist with reconciliation of financial transactions (e.g., change fund, deferred income account for housing pre-payments and housing applications fees; p-card reconciliation, break housing charges). Reconciles discrepancies as appropriate.

Performs related duties for assignments and accounting tasks as required.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

High school diploma or equivalent to include course work in accounting/bookkeeping. A minimum of two-years of experience in accounting, bookkeeping, or related experience.

License/Certification:

Knowledge Of:

Bookkeeping/accounting procedures and terminology

Spreadsheet software packages; specifically Excel *

Office practices and procedures

Standard procedures for alphanumeric filing

Skill In:

The operation of adding machine or calculator and utilizing software and technology *

Oral communication to effectively interact with university personnel and public (e.g., to answer routine questions, to explain policies and procedures, and resolve problems)

Written communication to constituents via email

Customer service and patience with a variety of stakeholders

Ability To:

Navigate and perform functions within designated housing management system

Comprehend and breakdown complex processes to explain to constituents

Locate and correct bookkeeping/accounting errors

Analyze several pieces of information and draw valid conclusions

Define problems, resolve problems independently, and make decisions

Perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages) *

Apply policies and procedures

Classify information according to established methods and to maintain accurate records

Read, write, and accurately follow oral and written instructions

Operate a computer for data entry/retrieval

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For official job descriptions, visit www.kent.edu/hr.

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.