• Job Description

  Req#: 210510835

  We are in need of talented HR specialist to support UK, Poland and Ireland with employee queries for Benefits, Payroll and other HR services. As a Sr. specialist, we get to provide excelent employee experience and collaborate with In country HR team.

  Job Responsibilities:

  • Empowered to resolve employee inquiries accurately and effectively
  • Take inbound and make outbound calls to resolve employee inquiries
  • Respond accurately to inquiries via an online tool
  • Follow all established processes, policies, company guidelines and regulations
  • Complete HR related transactions/activities adhering to company policy and guidelines
  • Meet service level, quality and productivity metrics.

  Required Qualifications, Skills and Capabilities

  • Degree holder or undergraduate with relevant background in operations or HR
  • Must be available to work flexible hours Monday through Friday; Must be able to work overtime and weekends as needed
  • Very strong verbal and written communication skills
  • Customer Obsessed mindset; Ability to identify and resolve issue
  • Ability to multi-task in a fast paced environment and meet deadlines; Ability to work under pressure and handle high volumes
  • Active listening, probing and reading comprehension skills
  • Strong interpersonal skills; Strong desire to be part of a high performing team with upward mobility potential
  • Possess strong organizational skills with attention to detail
  • Ability to troubleshoot effectively; Comfortable with and able to quickly adapt to change
  • Works with others collaboratively to integrate ideas and achieve common goals
  • Proficiency with MS Office applications

  Preferred Qualifications, Skills and Capabilities

  • Minimum of two years of Customer Service experience is preferred.
  • Possess strong analytical and math skills
  • Be a self-starter

  Internal Application Eligibility Requirements

  TENURE:

  Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

  PERFORMANCE:

  Meets satisfactory performance standards as defined by the firm

  Not under Performance Coaching (formerly known as PIP)

  By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

  Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

  Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

  In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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