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HR Call Center Customer Service Rep. (Remote)
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Job Description
- Req#: JP-005420884
Employer Industry: Technology
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Fully remote work environment with flexible hours
- Supportive and collaborative team culture
- Chance to make a positive impact on employee experiences through effective service
What to Expect (Job Responsibilities):
- Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of customer service
- Receive and address inquiries primarily via phone, chat, and email related to Leave, Disability, and HR services
- Resolve inquiries by utilizing available documentation and escalate issues when necessary
- Build trust with employees through empathetic and personalized communication
- Analyze and decide on disability, leave, and accommodations requests while adhering to company policies
What is Required (Qualifications):
- Minimum of 3 years of recent customer support experience, specifically with phone and chat communications
- Knowledge and experience in HR practices
- Strong verbal and written communication skills
- Proven ability to demonstrate empathy in customer interactions
- Proficiency in computer use and ability to conduct research for information retrieval
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment managing confidential and sensitive information
- Proven ability to adapt to changing workloads and prioritize tasks effectively
- Familiarity with data privacy standards and compliance regulations
#Technology #CustomerService #RemoteWork #CareerOpportunity #HRSupport
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