Remote Jobs
HR Call Center Customer Service Rep. (Remote)
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Job Description
- Req#: JP-005420827
Employer Industry: Technology
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Fully remote position offering flexibility and work-life balance
- Opportunity to work with a well-known tech company committed to being Earth's Best Employer
- Supportive work environment with a focus on employee development and satisfaction
What to Expect (Job Responsibilities):
- Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of problem-solving and customer service
- Serve as the first point of contact for Leave, Disability, and HR-related inquiries via phone, chat, and email
- Provide holistic resolutions by referencing available documentation and escalating issues when necessary
- Build trust with customers through empathetic conversations and personalized case management
- Analyze and decide on disability, leave, and accommodations requests using critical thinking skills
What is Required (Qualifications):
- Minimum of 3 years of recent customer support experience, particularly in phone and chat communications
- Knowledge and experience in HR practices
- Strong communication skills with an ability to demonstrate empathy
- Proficiency in computer usage and research to find answers
- Ability to manage confidential employee information while adhering to strict data privacy standards
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with the ability to manage multiple priorities
- Proven ability to adapt to changing workloads and customer needs
- Prior experience in handling sensitive employee information
#TechnologyJobs #RemoteWork #CustomerService #HRSupport #CareerOpportunity
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