Remote Jobs
HR Call Center Customer Service Rep. (Remote)
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Job Description
- Req#: JP-005422809
Employer Industry: Technology
Why consider this job opportunity:
- Salary up to $21.00/hr
- Potential for contract extension or conversion
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and 401(k) options
- Fully remote work environment offering flexibility
- Supportive and collaborative work culture focused on employee well-being
What to Expect (Job Responsibilities):
- Provide accurate and timely responses to employee inquiries regarding Leave of Absence, Disability, and HR services via phone, chat, and email
- Take ownership of employee contacts, ensuring each inquiry is resolved with a high degree of customer service
- Utilize available documentation and resources to resolve inquiries and escalate issues when necessary
- Build trust through empathetic, personalized communication with employees
- Collaborate with partner teams to address process changes and resolve cross-functional issues
What is Required (Qualifications):
- Minimum of 3 years of recent customer support experience, particularly in a call center environment
- Strong communication skills with the ability to demonstrate empathy
- Proficiency in computer use and research skills
- Experience managing confidential and sensitive employee information
- Detail-oriented with strong problem-solving and organizational skills
How to Stand Out (Preferred Qualifications):
- HR knowledge and experience
- Proven ability to adapt to changing workloads in a fast-paced environment
- Exceptional use of empathy skills when dealing with customers
#Technology #CustomerService #RemoteWork #CareerAdvancement #EmployeeBenefits
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