Talentify
HR Contact Center Analyst (Remote)
This job is now closed
Job Description
- Req#: JP-005429727
Employer Industry: Human Resources Solutions
Why consider this job opportunity:
- Salary up to $23/hour
- Opportunity for career advancement and gaining exposure to a wide range of HR functions
- Fully remote position allows for flexibility in work location
- Supportive and collaborative work environment with a strong focus on work-life balance
- Comprehensive training program provided before handling live calls
- Access to a range of benefits including medical, dental, vision, and 401(k)
What to Expect (Job Responsibilities):
- Manage high-volume inbound HR-related phone calls, providing employee support
- Address a wide range of HR topics including onboarding, employee relations, and policy inquiries
- Resolve cases utilizing ServiceNow and other internal systems
- Apply critical thinking to address complex inquiries while maintaining confidentiality
- Collaborate with internal teams to ensure accurate and timely support
What is Required (Qualifications):
- 3+ years of experience in human resources or contact center environments
- 2+ years of experience in problem-solving within fast-paced settings
- 1+ year of experience in contributing to process improvements
- Strong verbal communication and active listening skills
- Ability to work independently in a remote environment
How to Stand Out (Preferred Qualifications):
- Experience in an HR contact center or shared services environment
- Familiarity with ServiceNow for case management
- General HR knowledge or background
#HumanResources #RemoteWork #CareerOpportunity #EmployeeSupport #HRContactCenter
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Notice
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