Tata Consultancy Services
HR Helpdesk- Voice Agent!
This job is now closed
Job Description
- Req#: 270990
HR Helpdesk- Voice Agent!
Education and Eligibility Criteria: -
Minimum 15 years of regular education (10th + 12th + 3 years Graduation).
Bachelor’s degree in any discipline.
Will need to match US Hours – Night Shift and periodic rotational shifts on 24/7 basis
Job Description:
HR Helpdesk Voice agent:
The Tier 1 HR Helpdesk Agent is a resource with required level of expertise, responsible for managing Tier 1 HR related queries from the client employees, line managers, vendors and other 3rd parties basis the procedures defined, instructions provided and the knowledge base available. These queries relate to HR Policies, Employee Data Management, Payroll, Benefits, Learning and Development, T&A and other HR related topics. These queries should be managed in the specified time and with mandated level of accuracy with focus on first time closure. This role requires periodic rotational shifts on 24/7 basis
Ensure call details are logged in the ticketing tool with proper notes
Ensure data privacy processes is followed with upmost focus
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Please use the below link to register for EP number (Application No.):
· Step 1: Visit https://ibegin.tcs.com/iBegin/
· Step 2: Click to login
· Step 3: Click New user (Register with us)
· Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
· Step 5: Once completed, your TCS no. would be generated which starts from EP2023XXXX.
· Step 6: You will receive the EP number on your personal e-mail ID.
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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