Overview

The HR Ops Coordinator will be a part of the PBNA HR Operations Employee Relations Center of Excellence. The role will be responsible for supporting PBNA E2E Speak Up Investigations, Employee Investigations, and/or Appeals Investigations. The role will evolve over time to support HR Operational Transactional work as part of PBNA's Employee Relations needs.

The ideal candidate can learn new processes quickly, think strategically, have superior verbal and written communication skills, have an investigative/curious mind, and maintain high levels of confidentiality and customer service

Responsibilities

• Organize and disseminate cases in an efficient and timely manner.
• Interact with employees (both frontline and leaders) via phone, e-mail, and Teams in response to employee relations matters, conduct interviews, speak to witnesses, review evidence and analyze action items related to potential policy violations while making recommendations to remedy any such violations.
• Gather, summarize, and report on Speak Up related cases both verbally and through formal written communications.
• Follow documented protocols and processes to deliver world class customer service and first call resolution.
• Ability to perform on-call duties for weekends/evenings as needed.
• Ability to understand and follow information security protocols and handle sensitive data.
• Able to multi-task and consistently works against the right priorities.
• Ensuring a high level of customer service and operational excellence so that transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
• Acting as an escalation point of contact for employees and managers for all administrative queries and provision of administration support.
• Maintaining HR Systems to ensure 100% data integrity and confidentiality of all employee records.
• Strong proficiency in data entry and Microsoft Office (Outlook, Excel, Teams, etc.)
• Ability to construct an objective narrative through an investigation to appropriately move investigations along with input from key stakeholders.
• Ability to communicate effectively and professionally with all levels of the organization.
• Work under hard deadlines to deliver excellence to function and business.
• Ability to effectively manage multiple projects with overlapping tasks and work independently with minimal supervision.
• Ad hoc duties as assigned.

Other Information:
This role is 100% remote - home workspace required with ability to engage in private discussions without distraction

Compensation and Benefits:

• The expected compensation range for this position is between $50,300 - $78,350.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• Qualifications: Bachelor's Degree required
• Master's preferred
• Minimum 2-3 years of work experience in Human Resources, Employee Relations, or Investigations Experience in a union environment
• Previous exposure to employee relations matters including investigations, discipline, and taking statements/transcribing informatio
• Experience in practicing HR in a manufacturing, distribution, or sales environment
• Experience or comfort with technology, systems, and data analytics
• Experience pivoting with multiple competing demands
• Excellent written and verbal skills
• Critical thinking skills

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Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement