• Job Description

  Req#: 25-45036
  
  HR Service Center Representative
  Framingham, MA 01701
  3+ Months
  
  100% Remote
  Pay Rate: $21/Hour on W2
  
  Description
  • Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
  • This group focuses on leave of absence, disability and unemployment type of questions.
  
  The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.
  
  Duties & Responsibilities:
  • Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
  • Document summary details of calls and processing in case management system (Service Now).
  • Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
  • Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
  • Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.
  Minimum Requirements:
  • High School Diploma or equivalent experience
  • Bachelors preferred
  • 1-2 years of related experience preferred
  • Ability to multi-task and work in a fast-paced environment
  • Strong communication, organizational and interpersonal skills
  • Exceptional customer service and follow-through skills
  • Ability to maintain confidentiality and apply privacy requirements.
  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
  • Knowledge of HR policies, procedures, and systems
  • Experience working on a team, and remaining flexible
  • Knowledge retention and recall
  • Self-sufficient utilization of resources
  • Ability to work under pressure
  #TB_EN
  

• About the company

  Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...

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