INTEGRIS Health
HR Shared Services Analyst
This job is now closed
Job Description
- Req#: 91014
INTEGRIS Health, Oklahoma’s largest not-for-profit health system has a great opportunity for an HR Shared Services Analyst in Oklahoma City, OK. In this position, you’ll work weekdays with our HR Shared Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The HR Customer Service Center Analyst provides information, solutions and resolution in response to inquiries about Human Resources-related issues and transactions into the HR Customer Service Center. In addition, an analyst maintains the HRMS databases for personnel actions and benefits changes and serves as a resource in matters regarding employee personnel actions, benefit plan administration and claims processing. INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Qualifications
* Associates degree in Business or Human Resources; OR 2 years of human resource or call center experience
* 1 year of experience working in a Human Resources department, HR Call Center, Payroll, HR Information Systems, Benefits or Recruiting role preferred
* Previous work experience in customer service and/or healthcare preferred
* Knowledge of Microsoft Office
* Must be able to effectively communicate in English (verbal/written)
Responsibilities
The HR Customer Service Center Analyst responsibilities include, but are not limited to, the following:
* Responds to customer inquiries including coordination of responses with other human resources personnel and facilities across the system
* Informs and educates customers about services available and self-service options
* Analyzes, researches and responds to employee questions regarding benefit programs
* Interprets and applies HR policies when answering customer questions and processing transactions
* Manages all employment inquiries by assisting customers, and directing and triaging customer concerns according to the employment process
* Responsible for the application of solution management within the call center HR Help Desk software for all calls and customer interface.
* Responsible for on-going imaging and auditing of employee records
* Reviews, analyzes and enters paperwork in the Human Resources Management Systems (HRMS), based on compliance with established policies and procedures
* Executes, audits and reconciles all reports for billing/premium payment processing
* Produces enrollment forms and benefits statements as it relates to new hires, terminations and status changes
* Maintains data entry of the Department Table and Hierarchy Tree in the PeopleSoft database and runs bi-weekly audits
* Provides analysis of problems concerning paid personal leave and/or extended illness accrual bank
Reports to the HR Service Center Lead or Manager
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Minimal
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
About the company
Integris Health is an American 5013 not-for-profit organization which manages health care facilities in the state of Oklahoma.
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