Join employer's team and be part of a company dedicated to providing a more human way to shop. As a Customer Service Specialist, you will assist customers with their orders and accounts while problem-solving to provide a personalized experience. With opportunities for advancement and upward mobility, you will be reporting to your Customer Service Supervisor.

Requirements:
- Reside in Florida, Tennessee, or Virginia
- Bilingual Spanish speaking opportunities
- Ability to problem solve and de-escalate unique situations while sustaining a high-paced call volume
- Learn and work in a virtual environment with a set schedule and structured day
- Communicate with a variety of customer styles, peers, and leaders
- Navigate multiple systems and screens while assisting customers
- Follow employer's computer system requirements
- Troubleshoot own technical problems (in partnership with IT when needed)
- Available to work weekends, holidays and additional hours

Compensation:
- Starting rate is $15.00/hour.
- Additional $0.60/hour for qualified bilingual Specialists.
- Automatic increases in pay every 6 months for 2 years resulting in $17.00/hour (after 24 months).
- New! Pay for Performance incentive paid out monthly to eligible team members.

Training:
- Six-week paid training program that requires full attendance and involvement throughout.

System Requirements:
- Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
- Headset compatible with employer's specifications (employer reimburses $75 for headset.)
- High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported

Additional Information:
- Remote work is not permitted in NYC at this time.
- For employer, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive.
- We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
- As an equal opportunity employer, employer is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance.